Shilla Stay Plus Iho Tewoo Ocean Front

We arrived at the hotel on June 18 and immediately noticed there was no assistance with our luggage—absolutely no service staff in sight. When I approached the front desk to inquire about early check-in, I was met by staff who spoke limited English. I was told, quite firmly, that check-in is strictly at 3 PM with no exceptions. I then asked if they could at least prepare the registration card in advance so we could simply collect the keys later, but again, the answer was no. We returned to the hotel around 2:30 PM (note: the hotel only has a café, not a full restaurant, so we had to take a taxi elsewhere for lunch). Despite four staff members standing behind the front desk, they showed no intention of beginning the check-in process early. They appeared more interested in chatting among themselves. Only a few minutes before 3 PM did they finally begin calling out assigned numbers to start check-in. For families traveling with children and multiple pieces of luggage, I truly sympathize—there is no support from hotel staff to help carry or deliver belongings to the room. While the room itself was modern and generally clean, I did find a crumpled and flattened tissue between the comforter and the bed, which made me question whether the sheets and pillowcases are actually changed between guests.

Staff were friendly, amenities were excellent. However there were some days we could not park our vehicles in the basement carpark and had to park at the open space area when it was raining.

The swimming pool is free and so nice! It provides hot water and there is a steam room out there beside the pools. 

Five star hotel prices, beautiful on the outside and the facilities are amazing. However the bedrooms are more like dorm rooms, small and not very on brand with the look and price of the hotel. Overall the stay was good.

My flight is early in the morning 5am , I request them to gv me a morning call , and they told me we don’t have morning call service , this is the only hotel I stay without morning call service.

View very beautiful