Holiday Inn Express & Suites Jasper

On Aug. 9, 2025 I stayed over at the Holiday Inn in Jasper, Tx. and experienced the worst case of discrimination I’ve ever experienced in my lifetime. I have stayed there at least 5 nights a year and sometimes a wk at a time over 12 yrs. I was in room 123 and experienced brown bath water and a broken down bed. I reported my concern and was told the mgr.(Tammy Wagstaff) would give me a call. When she called me she told me that she would be giving 5,000 pts back towards my rewards as I am a Platinum Elite member and have spent thousands of dollarsat this location. She told me I was no longer welcomed there and could not stay there anymore. I was in total dismay and asked her was she saying I could never come stay there again and her reply was “yes”. After her call, I did my research and realized I had been placed in room 123 on multiple occasions, the manager then deleted my stays that showed I stayed in room 123 but I have a copy from Nov. 2024. I reported this to their corporate office along with my photos that she refused to see and was told since they are privately owned, corporate could not help me. I am a disabled veteran who served this country honorably and former educator of Jasper ISD. I was born in the area and grew up there all my life but never have been treated like this. I guess Tammy Wagstaff (mgr) felt that brown water was fine for me and my daughter to clean our bodies in since we are Black. This is outright wrong and I would not recommend anyone to stay there ever again. I deserve a formal apology for her flagrant remarks and full access to stay here as I have done nothing wrong.

The hotel was very clean, breakfast was delicious, and the staff were so kind, they even helped me walk my elderly mother to the car, to the breakfast table, etc. They went above and beyond friendly service! I highly recommend this place! The staff are true gems!

Excellent because all went as it should. Room was clean and we even got service each day. That’s unusual at most hotels today. Breakfast was good and plentiful. There was a selection of hot and cold options. And went as it should so there was little need for help from the staff.