Occidental Jandía Royal Level - Adults Only

This hotel.needs a complete refurbishment and is no more than 3 star. Some of the facilities are not open or do not exist and the condition of the terracing and restaurant decking us dangerous at best. The buffet food is always cold ,but the staff who are excellent do their best. Getting into the pool is a nightmare with wobbly steps and broken decking. We complained to the jet2 rep and hotel.management but quite honestly do not spend a lot of money on a poor tired establishment. Many reviews are good but cannot understand why . The photos inches brochure do not represent the hotel of today as I am sure some years ago it was good. The best part was the Green bar which was great. Avoid if you want quality and comfort

We have just returned home after a great 7 night stay. We booked directly with the hotel and it was our 8th visit. On arrival we were greeted by the friendly face of Marianna who remembered us from previous visits, and she had been able to allocate us a room with a great view and quiet area. Since our last visit the rooms have been given a refresh with lighter furniture and window dressing, this gives it a brighter feel. The adults only restaurant has also been extended and that makes it a more pleasing environment, we ate there for all our meals, and the food has definitely improved since previous trips. The feedback I would give in that area is that sometimes you are sat waiting a while before drinks order taken, it would be good to be seated by a member of staff and drinks order taken on arrival, also when experienced staff were on who we have met before they were so organised and you definitely got your order taken immediately, so maybe it's a training area for new staff. On asking if there was a gluten free bread option it was lovely to be presented with warm gluten free rolls, specially baked, so Thankyou for that. Wine was excellent as before, and there food choice was good, we are non fish eaters, but found enough choice each meal. One area spotted was cross contamination on grill in the morning, having specific allergies this is something that just needs a little bit of care. The green bar again was good, this area has been extended and the live music/singer added a bit of a change. The only negative is that the WiFi signal is non existent, which is not something you expect for such a large hotel, it didn’t affect us as we used data, but it’s something that needs sorting. We thoroughly enjoyed our trip, and hope to return soon.

This is a beautiful hotel in a beautiful setting, right on the beach and near a local shop. The staff were all lovely and the service was great. It was my birthday during my stay and the hotel staff gifted me Prosecco which was such a lovely touch. The rooms were clean and the food was good. We liked the pools and the bar had a great selection for all inclusive.