The Carvaan Resort

The price they charged for Swiss luxury tent but allocated me simple tent and they didn't even bother to listen me...it was highly charged...food quality is very normal and for cleaning 0/5...not recommended at all. Very bitter experience. I can call it cheating

The photos shown on their website and other advertising platforms are highly misleading and do not reflect the true condition of the property. The reality is a stark contrast, with a significant day-and-night difference between the images advertised and what guests actually experience upon arrival. The tents are in poor condition, with visible stains on the fabric. Pillows and bedsheets are stained, making it feel unhygienic and uncomfortable. The towels provided are old, heavily used, and have turned grey, giving an impression of neglect and lack of attention to cleanliness. The property markets itself as a luxury destination, but it fails to live up to that claim. As soon as you enter the lobby, you are greeted by hanging exposed wires, which not only ruin the aesthetic but also make the area feel unsafe. The construction throughout the property appears incomplete and poorly maintained, with these exposed wires even visible in the eating area, further diminishing the overall experience. The activities offered by the property are equally disappointing and not worth booking. Both, the night safari and camel ride in the “Thar Desert” experiences were a complete letdown—they simply took us about seven minutes away from the camp, set up a bonfire, and that was it. There was nothing remotely resembling a safari, making the entire experience feel like a poorly organized gimmick. Similarly, the camel ride was falsely advertised. We were promised an exploration of the Thar Desert but ended up at the exact same spot as the night safari, showcasing the lack of effort and planning. These activities are nothing more than a money grab and ruined what could have been enjoyable experiences. Additionally, the difference between the deluxe and luxury tents is negligible. The so-called luxury tent only includes a small heater that fails to warm the room, making it just as uncomfortable as the deluxe option. Despite being promised a “night view” for the luxury tent, there was no view at all, adding to the overall sense of false advertising and broken promises. The bathroom facilities were equally frustrating. The shower does not work properly, and guests are limited to using one bucket of hot water when the geyser is heated. For the next person to take a shower, they must wait 40-45 minutes for another bucket of hot water to be ready, which is highly inconvenient, especially for families. The electricity keeps turning off during the day, making it difficult to relax or even enjoy the amenities. The blow dryer provided is very weak and inefficient, taking forever to dry your hair and adding to the overall frustration. Even the dining experience was disappointing. The dishes were stained, adding to the unhygienic environment, and the breakfast options were inadequate. There were no fruits or cereals available for kids, making it extremely inconvenient for families. From the misleading marketing to the poor maintenance, unhygienic conditions, and disappointing

CHEATING AND FRAUD ALERT! The management sucks, tents are terrible with no electricity and poor hygiene. Staff is very rude and used abusive words. The food is bad. Mirrors are cracked in the tent and the whole place is a mess. Don't even think of coming here!!!!

Excellent service superb staaf all are good evening program also excellent and enjoyable my trip very excellent. Jeep safari pera selling camel Safari sunset point are good night Safari Star ganging good I am reqmand the Carvaan Resort thx the Carvaan Resort team

We made a reservation at this place through *********** for January 10-12. If you look at the pictures posted on ***********, you will be misled. When we arrived for check-in, they asked us to make a full payment even prior to checking in. And they had already asked us to pay 30% amount beforehand when the website clearly mentioned that we don't have to make a pre-payment. We had booked 3 "luxury" tents and when we saw them, they weren't very clean, and the staff had not bothered cleaning them before check-in. There were hardly 2-3 people present at the front desk. The guy who I had spoken with earlier regarding reservations was nowhere to be found, and was only available over the phone. The staff which was present were not professional at all, and had no idea what they were doing when we made any particular requests. For example, we asked them to clean our toilets which were dirty, and their replies were anything but acknowledging the fact that they were dirty. One guy even said that the water is dirty and hence the toilet looks dirty. When we complained about the lack of basic things such as soap or clean linen, their answer was they do not have enough personnel or the guy who was supposed to do the job was not present or was on leave. The towels and extra comforters had stains all over them. The main guy arrived the next morning, and when I listed all the above things to him, his reply was that "Sir, this is not a 4- or a 5-star hotel, and things will be dirty since this is a desert camp". But if they ask for money beforehand for EVERY SINGLE THING including room reservations and desert activities, then it is their responsibility to take care of basic things. Their charges are nowhere near a budget hotel, so they owe a lot better service to their customers. The singer they got for the cultural program was good, but other things in the program were average. The tea they served and the breakfast the next day were good and tasty. The activities in the desert such as camel ride, dune bashing, ATV ride and the sunset point were the highlights of the stay (although expensive), and the biggest positive we got from this stay was an amazing driver called Ganpat, whose contact was shared by this resort. However, he is a freelance driver and NOT associated with this resort. We checked-out earlier because we were not happy with the facilities, and we made a point to tell all this to the staff. We did not feel this is a good place to stay especially if you have parents who are senior citizens. Overall, I WOULD NOT recommend this camp until they improve their services significantly, and take the positive reviews with a pinch of salt.

Amazing service and very polite staff.