Jaisalmer Marriott Resort & Spa

My stay at the Jaisalmer Spa Hotel and Resorts for three nights was nothing short of remarkable, truly making it a standout experience in Jaisalmer. This hotel, with its exceptional service and luxurious amenities, easily earns the title of the best hotel in the area. What made my stay especially memorable was the extraordinary hospitality extended by Mr. Manish Kumar and his dedicated team, including Surajpal. The warmth and professionalism they exhibited were unparalleled. Additionally, our driver, Mr. Bharat Singh, ensured that our travel experiences around Jaisalmer were comfortable and enjoyable. Their collective efforts significantly enhanced the quality of our stay, leaving an indelible impression on us.

Wonderful experience!

This place technically had all of it yet missed the soul of hospitality. There were some amazing employee experiences I had but there were some disasters as well. My hotel stay I had paid up in full, yet I was asked pay up a deposit in advance I get that logic of why it's done so I jokingly asked if I order a can of coke will some one come to my room.with the card machine or if I forget yo carry my card and eat something in the restaurant will I be expected to go fetch my card and pay upfront .. I was told yes sir...never happened in atleast Marriott I knew Westin lacked customer orientation but I guess the disease is spreading across the group. By that ime I had decided not to spend a Penney more here which I lived upto. Most of the amenities were not available the hotel was nearly empty yet they followed the rule book and gave me a room with a city view were the hotel is constructing extra space and all I could hear was the noise of the chisel and hammer. The breakfast was like an office cafeteria if a hotel has to fill different dishes with different kind of Parathas to show it's full then it's really hit it's low point. And the morning chefs drama and theatrics also could not fill out this space. And the final low was when the souvenir shop person started to pass personal comments which just seemed like diversity and inclusion died a natural death.. by now I had realized there was no point saying anything to anyone and I just wanted to quietly checkout .. and that too did not happen in peace .. the suited gentleman sheepishly asked how my experience was and out of 10 and the regular routine but instead of being interested in how I felt he was just lecturing me on hotel policy ...all I can say I am sorry to have chosen you. But in the mids of all this fiasco the girl who served me coffee in the afternoon and the night shift guy who offered me the late check out were such brilliant people. But I still would never want to return here