Gæstebruger
8. marts 2023
My partner and I paid for a private room with AC and breakfast included at Blue Eye Hostel. When we were shown our room there was no working AC but as we arrived late (which was communicated to the hostel staff in advance) we decided to not mention it further. At 01:30, we received a knock on our door from the hostel owner. When we opened the door he proceeded to aggressively scream at us very loudly which did not stop for about 30 minutes. He had his foot in the room so we could not close the door and was screaming about "how we were taking his power", how "he use to live in Germany and this room was cheap in comparison" (as would be expected in India) and that "this was his hostel so he could do what he wanted". He also repeatedly asked us if we were French stating they "are rude" (although not important, I am in fact English and my partner is Dutch). My partner calmly explained to him that the booking states there would be AC, but it is not an issue that there isn't any and that we can discuss this in the morning. Guests from different rooms in the hostel came to check on us as they were concerned about his behaviour. Eventually the owner left, and my partner and I had a very restless night. Additionally, the owner cancelled our booking on *********** during the night (I assume so we are unable to leave a review!!). We woke up very early and decided to leave. When paying we asked for a written receipt as he cancelled our booking. At this stage, again he started yelling very aggressively. Another female solo traveller from Belgium (who we did not know) was incredibly scared so asked to leave with us, which is when the situation got terrifying. The owner started screaming at the solo female traveller and at one point raised his hand to hit her, which another staff member had to stop him from doing. I caught some (but not the worst of it) on video. I can’t upload these to TripAdvisor unfortunately but have attached some clips. I was about to call the police, at which point he yelled "call the police, they won't listen to you, I'll pay them" - part of this is captured in the second video which I unfortunately can’t upload. I was surprised with this experience when the hostel has an 8.9 rating on hostelworld and ***********. However, when revisiting the reviews, the 3 most recent reviews on *********** are all from the owner himself with a 10 rating! From the other reviews on *********** posted only in the last 2 weeks the ratings are often low and there are comments like from Vivek on 24th Feb stating " Horrible owner and not safe". As a female traveller, I believe it is important to raise these issues to make sure fellow travellers stay safe. In summary DO NOT STAY AT THIS HOSTEL AND DO NOT TRUST THE REVIEWS. THE OWNER IS INCREDIBLY DANGEROUS
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