Four Points by Sheraton Jacksonville Beachfront

Whenever I come to Florida I always stay in this location.

Can't get refund

Disappointing property in a great location. Arrived at 7 pm and only available rooms were next to the elevator. I have decent status with Bonvoy, so asked about other rooms or even other properties. Significant lack of concern at the front desk. Asked if a manager could be consulted, but was turned away, saying that I need to check back in the morning. I would not recommend this property.

We booked to travel to the States on a once in a life-time trip this year. Sadly we were unable to travel this year and have had to change everything until 2025. We contacted all hotels we had booked for the trip and all were very helpful and kindly agreed to move the bookings to our new dates of new year....apart from this one. Having explained the situation in an email I awaited a response...none came. I have since sent 5 messages to the hotel to ask about moving the stay and have just seen they have completely cancelled the booking, having not emailed/messaged me. I didn't want a refund just to change the date of the stay and I have had no refund, no message or explanation and no contact from the hotel. So sad that money matters more than customers, as this was one of the places we were most looking forwarded to staying at and now won't be.

Been a guest multiple times, but have noted some drop off since new ownership took over. Hope they read this review and reevaluate. A. First the financial ones 1. Dramatically raised the number of points you need to use to stay with Marriott Rewards - not the end of the world as we can use points elsewhere 2. Increased the breakfast rate to $18 per person - Weird, as they have a very small dining area and very few people eat there anyway - guessing this helps them get a better reimbursement when Elite members are awarded complimentary breakfast. 3. Parking rate increased to $18 per day - this may be the slimiest as hotels do not have to list parking fees at rsvp times (different from "resort fees"). This one is surprising as multiple properties in Jax Beach do not charge for parking (Springhill next door has free parking). B. Property changes 1. Poolside umbrellas are gone. Maybe they were being cleaned or replaced, but the pool area has about 100% sun all day long and the lack of umbrellas this time was frustrating. 2. They removed the trash cans from the guest room floors? Maybe they think this improves the appearance, but now folks just leave trash (pizza boxes, papers, etc) on the tables near the elevator. Sad... 3. Paper towels in the room are gone. Used to have very convenient paper towels rolls in the kitchen area.... Please bring back. 4. Coffee and Creamers - Used to have flavored creamers with the complimentary coffee in the lobby - those creamers were good 5. Flavored ice water - Watered down so much you would not even know there was any attempt at fruit flavoring. Sadly, we are moving on to try another option. The Springhill Suites has no parking fees and FREE breakfast for relatively the same rate (varies based on what day you book). We will stop by and say hi to Dennis and Maria (hoping they are still there) Lastly, it appears they promoted the Marketing lady to be the main manager at the property. She appears to be extremely overworked as we saw her there for 10 hour days multiple times during our stay. May have been an outlier, but I hope they pay her well.

Rooms are paper thin. Air gaps through sliding doors left open in nearby rooms create a high pitch noise that is hard to sleep through. Also paper thin walls do not hold back ruckus from young screaming partiers. If you’re lucky and do not have any of those incidentals during your stay, and if you don’t mind the worn down furnishings, like the wheezing and crooked toilet, then this is a great hotel. Credit of three star rating goes to awesome customer service from all the staff, cleanliness, and of course, the ocean views and location.

All rooms are ocean front unless you stay in your car. This is one of our go to beachfront hotels in our area. Staff are wonderful especially Maria and Dennis who are loyal caretakers of the front desk. Friendly personal and very attentive to needs of guest. Sneakers sports bar and Joe’s Crab Shack are across the street for great good and drinks. This location recently was sold to another investor from up north specializing in beach front hotels. Well they purchased a great well established hotel with great experienced employees. There is a bar area which also accommodates breakfast and happy hour with overflow to outside seating and fire pit. Prices are reasonable most the times unless special events are in the area. The north side of the hotel is the outside auditorium where events are done by the city. Would highly recommend even during the winter in Florida heated pool and jacuzzi. Not hot but near warm.

Not a bad hotel. Spacious rooms and the location on the beach is excellent. However, the beach is public, not private. We were there for the 4th of July and the beach and town were very crowded. And the hotel was totally sold out. The AC unit is very loud and comes on throughout the night at odd intervals. The breakfast is good, albeit a little cramped and crowded. Staff is very friendly and really tries. Lori in the bar is very sweet and kind. Fireworks lasted until 3:00 a.m. on the 4th and the 3rd. We understand that it's a holiday but you'd think there would be ordinances. Super loud! Not the most relaxing place but it's nice if you enjoy close proximity to the beach. Parking is a littke tough, even with the provided permit. Last, it was $500/night which feels like surge pricing for the holiday. A bit steep for a 3-star hotel, albeit on the beach. The location on the beach is fantastic with shops, restaurants and bars all within walking or biking distance.

Checked in early and was upgraded to a 1 bedroom suite, Secluded balcony, microwave mini- fridge and AC worked great. Great Ocean views and right on the boardwalk Restaurants and grocery stores nearby. One of the best breakfasts that we have had. Everyone that worked at the hotel are very friendly and helpful. Parking right at the hotel and very convenient A lot of homeless in the area , sleeping on the beach and on the boardwalk. The reason for the low rating is the hotel states on their website that all public areas are non smoking, which isnt the case. You have to walk through the restaurant outdoor seating to get to the beach and its a smoke filled area, there is a small non section where you can sit outside to eat, but you have to walk through the smoking section. You can see from the pictures they are very lax in cleaning up this area also, Adhere to your advertised non smoking in public areas and I would stay again.