Courtyard Jacksonville Beach Oceanfront

Subject: Concern Regarding Bottled Water Charges Dear Team, As a frequent business traveler, I have stayed at many hotels over the past three years. However, this is the first time I have encountered a hotel that charges for the two bottled waters provided in the room. I was surprised to see a charge of USD 6 per bottle (excluding tax), which I find difficult to understand. While the bottles did have labels, I would not have consumed them had I known they were priced this high. I believe such practices are out of step with the current trend in hotel services, where complimentary water is typically provided to guests. Small issues like this can unfortunately damage the overall image of the hotel. I hope this feedback is taken seriously, and that the bottled water charges will be waived accordingly. This experience will make me more cautious when staying at BONVOY hotels in the future. Sincerely,

非常喜歡我們的房型，無敵海景令人難忘

Great motel We had a great time. Motel was very accommodating. No complaints. Look forward to staying there in the future.

Bonvoy prize wheel a total bust We were told to spin the Bonvoy prize wheel for members when we checked in. My son spun and won a “free breakfast”. The lady checking us in said it was only for the member but she would give one to my son also and note that the breakfast would be for both of us. She offered this, it was not something I asked for. The check for breakfast came and we were charged the full amount. I explained about the wheel at check in and got nothing. At check out I explained again and got a lecture about the breakfast only being for one and for members only. I didnt eat, my husband did who is also a member and in my room. What started as a nice jester left with frustration and a bad feeling all around, dont have a prize wheel if you are not prepared to act on it. The place was also worn and only one elevator worked causing huge lines.

Beautiful view/comfortable beds. Room above being remodeled with no warning or offer to move rooms, VERY noisy. PVC type railing on balcony has gaps along each side large enough for a small child to slip through. Everything is an upcharge. Water in room for $6/bottle. Milk in lobby $5/7oz. Had to leave to get affordable drinks/snacks for the family. Mandatory parking 20/night but not guaranteed a spot in their limited lot. No free coffee. Just overall less accommodating than much cheaper hotels. Not a cheapskate - but the money does add up for a larger family without leaving so plan ahead.

I have never stayed at a hotel that charges almost $20/day to park. Will never go back for that reason and having random kids knock on our door at night.