Hilton Garden Inn Jacksonville

This is the nicest HGI I’ve ever stayed in and I’m a Lifetime Diamond member of Hilton. The rooms are amazing as well as spacious. The staff is very friendly and welcoming as one would expect from this chain. Our biggest surprise was the excellent restaurant which is a Korean Fusion restaurant out of Raleigh. Our only disappointment was the lack of a free breakfast as a Diamond perk.

No free breakfast but it was greatly over priced and not that tasty. There was a lot of hair left on the bathroom floors. Yuck 🤮 The guys at the from where condescending and a bit short. Even a happy hour would have been nice. I won't be returning.

We booked the hotel from the parking lot after pulling into town late. The front desk staff was very friendly and answered all my questions. The room smelled clean as soon as we walked through the door. The bed was comfy and had no issues during our stay. Close to restaurants and the Camp Lejeune.

I want to thank Tanya, for all of her help. My room was booked for Sunday instead of Saturday, my child and I would have been sleeping in our car. I left Hampton Inn, the worst customer service, the lady at the desk did not care if I had the wrong date or not. I went over to the Hilton, Garden, and explained my situation. Tonya jumped right in she said we will not let that happen, you and your child sleep in your car. Tonya worked it out for me. I just want to say, we need more Tonyas! When I come back to Jacksonville, NC that's the Hotel I will be staying. To the manager give Tonya a raise and acknowledgment for the quick thinking and being so helpful to me. The lady and young man the waiter, in the restaurant, forgot their name was very nice as well Thank you again, Tonya!

Ordered from this location since they offered a restaurant & bar. Only to find out that the bar was open but the restaurant & room service was closed. Due to staffing shortages. Was not offered a discount Or coupon to a nearby restaurant. But was more than happy to take my money at full price.

The price match department could not price match what I found on Priceline.com. They claimed that their computer only showed the higher price and not the flexible rate I found on my iPhone. Priceline was cheaper and I empathized that I am a Hilton Honors member and would like to be loyal to the brand but nope.

As a employee of hilton, Tonya provided exceptional customer service at the front desk. Greeted me with a smile, and was very accommodating. 10 out of 10 it’s people like her that makes me want to come back, and stay at this location!!!!!!

I’ve stayed at just about every Hotel in the Jacksonville, NC area over the years and The Hilton is my first and best choice! I’ve missed about 50 reviews through out 2022 from hotel stays while trucking across America. So I’m here catching up because of course I’ve had some bad experiences at other hotel chains that have escaped my constructive criticism as well:=) I also like The Hampton Inn as well . Although it depends on the city ,and if you’ve read my previous review from my stay at a Hampton Inn in South Dakota you’ll see I gave them a outstanding review. I’ve worked in the Hotel industry long before Trucking and I know quality hospitality and professionalism of the staff as soon as I walk into the lobby of a hotel.

Positive • very friendly personnel • wifi was working well • good transport connections … you are in 40 minutes at Topsail Beach • bed was comfy, room was ok • omelette at breakfast was really delicious Negative • unfortunately, there is not much to see/do in Jacksonville • in my room the fridge was really loud