Sleep Inn & Suites Jacksonville Near Camp Lejeune

Me and my family were trying to get a beach vacation and found this little gem in Jacksonville. I usually stay at hotels in this chain and love them - this did not disappoint. This hotel is close to restaurants, shopping, and Camp Lejeune and no more than an hour away from Morehead City, Atlantic Beach, and Fort Macon. Let me tell you about why you should check out this hotel. The front desk knows their customer service and made us feel welcome when we arrived after spending the day at Atlantic Beach. Although we booked through a third-party vendor, the room that I booked was perfect for us. The breakfast the next morning was the perfect start to a morning. There is enough room for everyone and the selection and hospitality was spot on. The bed sleeps great and there were enough pillows for me (I can sleep with more than two pillows!) I cannot begin to recommend this property if you have family members at Camp Lejeune or want to visit our beautiful beaches. Please check them out!

The hotel is so so. Needs to be updated some. Beds are comfortable. Pool needs to be cleaned. Some of the employees are nice. Probably would not stay here again. Fridge doesn’t stay cold. Air conditioning unit had a broke vent. They will clean everyday

ROACHES & INCOMPETENT MANAGEMENT! DO NOT STAY HERE! Multiple issues including roaches that the hotel could not care less about and horrible managers who avoid speaking with customers to resolve issues. In addition to the roaches, my bill was incorrect & it took several weeks for them to fix. I called repeatedly over multiple weeks to speak with a manager and was constantly told they'd call me back but didn't. When I called, the manager was always "on the other line" or not there. With all the runaround, I called the corporate office who gave me the General Manager's contact info, but he also never got back to me. Corporate was unable to help in any way as they said the hotel is basically independent. When I experienced roaches at a quality establishment and informed them via a satisfaction survey, the manager called to apologize and comped me a free night. At Sleep Inn I couldn't get anyone helpful on the phone ever. Horrible customer service and Pests!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Our first room was horrible. The smoke detector was beeping. We were told to unhook it. There were stains on the sheets, the lamps were rusted out, the floor had not been vacuumed, and the room had not been dusted for months. The bathroom door did not shut all the way, the tub had pink water residue and chipping paint. The ceiling had mold on it and a hole were the fire sprinkler had been replaced but not done do correctly. The toilet was so close to the sink you could wash your hands while using the bathroom. We asked to move rooms and our second room was barely in better shape. The ceiling had a large brown stain on it, there were stains on the sheets, we found napkins in the sheets from a fast food restaurant, and the fixtures were falling apart. The beds were small. We had double bed room which consisted of 2 full size mattresses. Which is only big enough for 1 person to sleep comfortably. The beds were lifted high off the floor. All of my family members are almost 6 ft tall and we struggled to get on the beds while the toilets were close to the ground. The breakfast area was dirty and the majority of the tables were unstable. Guests were trying to find tables that they could use safely. Customer service was poor. While they gave us a different room there was no apology or anything. They simply told us to see if that second room would work for us. I paid almost 350.00 for poor service, poor rooms, poor breakfast for 4 days and 3 nights

As some reviewers have noted, the hotel is clean. I had some noisy neighbors in an adjoining room but that's not the hotel's fault. My keycard didn't wok on return to the hotel each time, but the front desk was helpful in fixing it. The breakfast area had some eggs and sausages but they were out when I arrived, wish they refilled those more often, but they did have other good alternatives. I'd stay here again.

We were on our way home from a visit to the northeast and booked this on our way. The price was great. Our room was rather small (a full size bed) but it was clean. You could tell it was an older hotel but no problem for an overnight stay. We were really surprised at the breakfast the next morning. So many choices. We got a good night’s sleep and we’re home in three hours.

Horrible staff and customer service. Steer. Clear of this hotel the quality inn Down the street is not only cheaper but much more accommodating. The management there should be fired and retrained on how to treat people in general. Lil red head I hope you found comfort in ruining my day 6 months pregnant and time with my 3 small children. I hope anyone who books through a third party site doesn’t have a issue with whatever you get because this hotel doesn’t care if you have small kids or not they’d rather put you out and make you fight for a refund than Offer any accommodations. I booked through a 3rd party for some reason it booked one bed instead of 2. We have 5 people, thet refused to give me a different room, had no cribs had no options. I called corporate too and it’s sad that there is more people like you in this world than people who care. The hotel is mediocre and the staff is so rude. The manager straight up hung on in my face told me she’s gonna match my energy. Hunny find a job in a anything but hospitality cause you have none ! There’s two girl managers I think her name is Nicole and the other Jackie both can read this and laugh like you did in my face but now everyone on google can read about your treatment toward me. Guess for you little red musta tasted horrible to watch me get the refund you swore I wouldn’t get. I hope one day this happens to you and you struggle to get another stay somewhere else like me. All for a a bed or a crib accommodation. Start cleaning up the rooms and your attitudes. Here’s to the proud managers of the sleep inn at Jacksonville nc. You guys are one hell of a person in this business. I hope the other hotels get chosen over yours cause no one deserves the treatment I received. A disgrace in this business let alone a human nature. I could see if I was alone maybe even one kid with me but 2yr old twins and a 5 year old and pregnant with one bed common, do better.

Upon arrival we were greeted with a smile and the young lady was very kind and helpful!!! Hotel was clean as were the rooms and this was a very comfortable stay! Breakfast was great and the grounds were well kept! I highly recommend this hotel!

Room was super clean and smelled great. Staff answered all my questions and helped my husband and I on the best places to eat. Will be coming back soon. Great breakfast choices and definitely loved the breakfast lady Cindy!!!! She is the sweetest