Holiday Inn Canton (Belden Village)

Someone entered my room, without knocking, nothing was done about it. I was in the hotel room when someone opened the door and entered my room, they did not knock or announce themself beforehand. They quickly closed the door and it sounded like they began to run away. I checked the hallway and there was a man standing in the hallway, but out of concern for my safety, I did not ask him, and closed and locked the door. The hotel phone was not working. I used my personal phone to call the front desk. The woman mentioned that it was most likely maintenance. I asked why they didn't knock or announce themself and she acknowledged that they should have. She told me she would look into it, and text me with an update. I never received an update. After exactly an hour I called the front desk again. The woman mentioned she was unable to leave the front desk to find a maintenance worker to ask what had happened. I was told again that she will get back to me with an update. I was never contacted for the rest of my stay. I was very understanding on both phone calls and did not make a scene of the situation. This makes me believe that the calm manner in which I responded with, is why the situation was not taken seriously. A guest should not have to express their concerns in an angry/frustrated manner in order to be taken seriously. I am still understanding of the fact accidents happen, or that staff was not available to leave the desk to personally investigate the situation, but so many thing should have been done differently. Why did I not receive a call apologizing for the delay on an update? More importantly, why did I never receive a call with an update at all? Nothing was done to fix this situation. Most importantly, nothing was done to ensure the safety of a guest at this hotel, which is the most concerning part. I am extremely disappointed in the way that this situation was handled. This is very telling of what the priorities are for the management of this hotel.

Very clean and super friendly staff. Hotel and rooms were in good condition Dinner was fair, my husband took a gamble and ordered the steak, which was too thin to really take a temp, my burger was decent even though they ran out of tomato and the lettuce looked like it was cooked with the burger. Breakfast buffet was nearly empty when we arrived, but was eventually restocked. The standout of the experience was the staff. Everyone there were super attentive and seemed genuinely happy to help you, which always makes for a good experience. Overall 4 out of 5

We were very disappointed with this hotel. The room smelled kind of musty when we arrived, the bathroom sink kept clogging up and the wall mounted hair dryer was broken (actually it was the wall outlet that wasn't working). We asked for maintenance at the front desk to clear the sink while we were out and when we got back the sink clogged right back up again. We had 4 people in in a double/ double room and there were only 3 bath towels. We paid extra for included breakfast which was a buffet on the 1st day and the food was cold and not very good. The 2nd morning of our stay the restaurant was completely under staffed with no buffet, which I guess is understandable since it was July 4th, but we had to hound down the only server to submit our orders to the kitchen. But the food came quickly hot from the kitchen and it was very fresh and good.