Star Gate Hotel Kansai Airport

Hotel staffs are very friendly, room abit outdated but clean! Room view is spectacular as we stayed in 47th floor! Great location as it is connected to the train station and walking distance to premium outlet and beach! Great stay!

Walking distance from JR station to the hotel. Clear direction is given along the way. The view in the room is amazing! The room is super large compared to the size in downtown Osaka. But u could tell the room is dated and the carpet is not being cleaned like forever. Plus, the noise in the room is going over all night. I’m not sure if it is related to the elevator or water plumping. The noise just keep going on even in the day time.

room is big and location is gd to put up on last day to catch up with morning flight and last minute shopping at premium outlets. beautiful scenery from hotel.

I mistakenly booked a smoking room and, upon check-in, asked to switch to a non-smoking room. The staff member informed me that my reservation was for a smoking room and that the hotel was fully booked. After checking the app for availability, I found a higher-grade non-smoking room and offered to pay the difference. She kindly helped me arrange the room change. However, she asked if I was okay with a room close to the lift, which I agreed to. Unfortunately, this meant my room shared a wall with the lift shaft. I struggled to sleep due to the noise from guests checking out early in the morning. It felt like a tram was passing through a tunnel. This experience was quite disappointing, and I believe the hotel should reconsider offering such rooms to guests.

We booked a smoking room mistakenly and they upgraded us to a suite at a very reasonable price. The girl at the front desk was very helpful. The location is perfect if you have an early flight at the Kansai airport. Free shuttles are running to KIX frequently. Rinku Outlets is also nearby.

I saw many great reviews about this hotel from service to location and I can say, I have no complaints except for compliments! The location is fantastic and you can literally walk into the hotel from the station. In addition, the view from my 41st floor is great! Located next to the hotel, there is a huge Cosme store where you can load up your beauty products before flying. In less than 8 min walk, you'll reached Rinkyu Premium outlet. Shop till you drop! I highly recommend this hotel. Despite it being a bit old, the cleanliness is top notch too.