Pacifica Resort Ixtapa

One thing that never changes after over 10 years of being members at this resort is the exceptional service. We’re so grateful for the hardworking staff who made our stay memorable—special thanks to Jose, Astrid, and Antonio from the Snack Aqua Bar for keeping us happy from noon to sunset. Laura, our housekeeper, was amazing—keeping everything spotless gave me peace of mind, especially traveling with our 9-month-old. Inocente from El Faro, Perfecto with the luggage, and front desk stars Jonas and Alfonso were all caring and attentive as always. The only big downside was a persistent badger that repeatedly entered our balcony at night, damaging baby items, formula, and food. Despite our efforts and alerting the staff, the proposed solution—a cage in our balcony—was unacceptable to us. We ended up securing the space ourselves. When we raised this with Benjamin, the guest experience manager on our last day, we didn’t feel heard or fairly compensated. Sadly, this experience discouraged us from upgrading to a larger timeshare, even though we had been considering it.

Al llegar no tenian registrada nuestra reservacion. No nos querian dejar pasar con carro. Tardaron en darnos cuarto. Caminamos hacia el cuarto por mucha subida.