Pacifica Resort Ixtapa

Resort rooms are extremely old and wornout! Long lines to checkin and out. Kitchen dishware and appliances dirty. No kitchen towel or sponge. Water faucet sink worn out. Bathrooms faucets and showerhead disgusting. Toilet leaking. Hole in sliding glass door handle from rust. Must pay for Wi-Fi and stream still doesn’t work.Required to clean kitchen before checkout. Bedroom lamp shades badly stained. Safe key pad filthy. Room 2142. Major walk to restaurants. Staff is wonderful. All-inclusive is good value. Definitely doesn’t deserve RCI Gold Crown. Exchange fee should be refunded.

The staff is awesome. Don’t waste money on the all inclusive, much better restaurants in town and cheaper. Twice on the beach we ordered fish and got chicken. This year, they were doing construction, so our “nice quiet vacation” was mostly pounding and jack hammers on the beach. Wish we had known, we would have gone a different time. They had fewer choices on the buffet because of all the construction. They had the buffet area in a temporary location at the reception area, and that made the pool in that area unusable. We often had long wait times for transportation this year. The staff goes above and beyond to be helpful, and tries very hard to understand you, and to be understood. Google translate is a huge help. We had a timeshare/membership and used it up. We would like to go again, but we are too old to buy another time share. I think our days with Pacifica have come to a close.