Latroupe Jardin Secret

What a gem of a hotel. I loved my room, with views over the garden. The room was of generous proportions, had everything I needed (electric jug, good reading lights, very comfy bed and (yay, so rare!) plenty of clothes hangers. The breakfast was absolutely terrific, one of the best I've had in a LOT of hotels the last few years. Recommended in every way. I travel to Brussels fairly regularly lately and have finally found a hotel I will return to.

Simply furnished, generously sized, rooms overlooking the secret courtyard garden which includes a small heated pool. Very friendly helpful staff. Fantastic breakfast with oodles of choice. The hotel is a little outside the city centre but this allows you to experience more than just the usual tourist areas and the centre is only about 20 minutes walk (plus there is good public transport including a metro stop just a few minutes from the hotel).

In December 2023 - January 2024 we stayed at a hotel booked via your platform Le Jardin Secret. During our stay all 8 of our guests got stuck in a lift on floor 3 with it crashing to ground floor, immediately when this happened we called out for help, called reception who ensured us they would call the lift manufacture. Guests stopped outside the lift to check we were okay. We then proceeded to be stuck in this lift for an hour with no help from the hotel. During this time one of the guests had a medical emergency this made our issue a lot more serious and us very concerned. In that time we called the hotel after 25 minutes who told us "they hadn't got hold of the lift company" and didn't know what else they could do. After 45 minutes we called the emergency services in Belgium who immediately sent a fire brigade to get us out. As we got out of the lift the reception manager started counting the bodies (8) and saying too many too many, we proceeded to show both the manager and the fire brigade the sign on the lift which said (8 people and a weight maximum we didn't even close to exceed). The manager left with the fire department assisting with the medical emergency. The next morning I woke up to a £150 deposit charge on my card from the manager of the hotel with an email claiming we had exceeded the amount in the lift (we had not) and this deposit would be then charged further with the price of the damage of the lift. Immediately we went down to reception to ask about this and demand the money get released. They said they were not authorised to do so and the manager in charge was off due to surgery (however this was the same day he had been able to charge our card). We sent an email straight to the manager (email address supplied to us by reception) and still to this day have no heard back. That evening having not received a reply, 3 guests of ours went back to reception to have another conversation with the receptionist, they recorded this call with her consent. In this conversation we discovered that this has not been the first time this has happened with the lift and it has in fact broken down not long before and the signage had still not been changed, the receptionist who first received our call from help had switched over his shift midway through us being stuck and not told the receptionist taking over that 8 guests were stuck. The lift at this point was back open and the signage still not changed putting their guests in danger. She told us she would speak to the manager and get our money released. The money was released shortly after but no reply from the manager or apology from the hotel. The lift remained open with no change to the weight maximum or warning. On returning to the UK a member of our party proceeded to try get in contact with the manager of Le Jardin Secret from 4th January still to this day 28th Feb. He has spoken to multiple workers of Le Jardin Secret all of which have told us the manager is unavailable and only re

This is a nice place and I would stay there again. It is in a good location,it is clean and has friendly reception staff. It is ideal for friends or families. The pool is small so you may not be able to use it. The breakfast optional. Ubers cannot drop you right outside but can nearby.

The family room was well over 26 degrees with terrible air flow. The temperature up in the loft was even worse! Within 15 minutes in the room, I was forced to relocate to another hotel. The management was unwilling to refund any of my stay even though I did not end up staying at the property; I was still charged for multiple nights. I highly recommend finding another location. I was able to get two rooms at the Holiday Inn with air conditioning for less than the cost of the family room at this hotel. Definitely a poor value property.

Our party booked 2 rooms for a total of 5 adults. Both were on the ground floor and faced each other which was handy when we wanted to see who was ready to go out. The hotel is down a quiet side street so it's very peaceful and we were not disturbed by any noise at night. The rooms faced the courtyard which remained quite dark until the sun had fully risen and the outside lighting was switched off at 6am each morning. The rooms were very warm and we actually turned the radiators off and had the windows open at night, even when the winter temperatures dipped to below zero. Our room had a bath with an overhead shower attachment which was great. The bath was lovely and deep and filled very quickly with plenty of hot water. The decor is quite sparse with simple concrete walls and floors which were cold underfoot. The small pool, I should imagine it is approximately 20-25 ft in length was heated throughout our stay but remained covered, I expect that if you wanted to use it you could ask. The outside seating area is heated, the staff will turn the heaters on and off for you whenever you wish and there's a place for a fire but we didn't make use of that. The breakfast can be decided upon each day, the staff simply take your room number when you are seated and dining each morning. We only opted for breakfast the first morning as it didn't appeal to all our tastes and cost 14 Euros per person (roughly £12). The choices on offer were continental and you could cook your own fried eggs if you chose to, I suppose you could make an omelette if you wished. There was a choice of yoghurts, fruits, bread, rolls, meat, cheeses, juices, croissants and pastries. The rooms have a kettle and a water carafe which you could fill from the dispensing machine in the dining area. The tea and coffee is available most of the time but the milk quickly gets used, we chose to take some to our rooms so we could enjoy a cuppa in private. The staff were friendly and very helpful and you can request maps of the area for free at receptions. The lighting in the hotel is rather low and there are some single steps that I saw at least 1 person stagger as they are not clearly visible. I think the lighting could be brighter which may avoid trips and falls. Overall we had a lovely stay, the rooms are not overly comfortable due to the cold flooring and the bathroom looked a little tired but nothing that detracted from the enjoyment of our visit.