Puerto Valle Hotel de Esteros

We spent three nights here and I am so glad we did. The rooms were amazing (we stayed in the newer rooms), the staff were lovely and the food, although from limited options each day, was delicious. We took a day trip into the wetlands where we saw more wildlife than I imagined we would - many types of bird, Cayman and Marsh Deer and, or course, Capybaras. We also took a late afternoon trip to and across the lagoon. The hotel guide, Lucas, was very nice and extremely knowledgeable about all of the wildlife and other things we saw. I can thoroughly recommend a stay at this hotel.

Wonderful location by the river and large bedrooms with great views. Very good tour guides to amazing wetlands However, food was variable, with insufficient fresh vegetables and often too large servings. Problems with hot water never rectified though staff apologetic.

This hotel has has an absolutely pathetic attitude towards customer service and empathy. I had paid and booked a stay at this property before COVID. However, due to COVID, all travel had essentially ground to a halt for 2 years, especially in Singapore where I lived, where borders were closed. It is ＞30 hours by flight from Singapore to Argentina, so it was not easy for me to take my family of 4 and plan another trip as there were many factors such as my kids' age, schools, exams, sports commitments, etc. ALL OTHER hotels and airlines in Argentina refunded my booking without any question in 2021 (after 1 year, when I made the case I couldnt travel again at short notice given my personal situation and distance between Singapore and Argentina). Hotel Puerto Valle always maintained that I had made a non refundable booking and hence refused a refund every time I requested over the last 3+ years. They extended the credit of US$750 till Dec 2023 and said it expires thereafter. I find this absolutely horrible customer service and ridiculous empathy for my situation. I had a lot of empathy during the worst of COVID and entertained the idea of traveling at a later date. However, when I realized after 3 years that it would be difficult to once again plan a trip ＞30 hours away by flight, given the increasing academic commitments for my kids (a trip to Argentina has to be atleast 3 weeks long given the flight times), I made a polite and reasonable request again for a refund as I could not travel during 2023 or 2024. The hotel has absolutely refused to budge, pointing to a heartless and greedy management with ZERO focus on the customer. Please do not trust this hotel with anything, nor spend a dime on them. Heartless, greedy and ruthless is the way they do business.

We visited in December 2022. The property had one other couple visiting when we were there. The first day we headed out to take a boat ride in the wetlands but the boat broke down. So we sat in the channel for over an hour waiting for someone to come help us. The boat was old and not what you expected for a fancy resort. There was no cover so we baked in the sun in 100 degree temperature. The staff told us the boat engine broke all the time and their repeated complaints about it were ignored. The room was big but had dead bugs on the floor. Not sure why since there was hardly anyone staying there. Also the bathroom was dirty. The grounds had 7 inch high grass on it. So to get to the pool you had to walk through it. After 2 days there they finally mowed the grass. The food was good and staff helpful in the dining room. We had to check out early and we’re told we would get our money back for that night. We followed up after we left on our refund and the office in Buenos Aires said no. They would not honor what the manager had said. That left a very bad impression for us. At almost $1,000.00 a night that was the icing on the cake. They advertise the property as 5 star. I would say not even close. There is not much to see in the Iberia wetlands so maybe 2 day is enough. My husband had some bad reaction to something in the air which kept him in the room after a brief time outside. The boat staff was nice and not their fault the equipment they had to use was not 5 star worthy.

As stated in preciouse reviews the Puerto Valle - Hotel de Esteros is an amazing hotel set in beutifule grounds. When I travelled in July Possades Airport was closed for maintenence. We were oicked up by Alfonzo at Iguazu Airport, and driven the four hour journey to the hotel in a Toyota Hilux. The driver was progressive, but safe, stopping for toilet breaks as we needed them, Having lived in the UK for a year Alfonzo spoke perfet English. The following day Alfonzo took us on a boat trip in the marches, where we saw several birds, some Caiman and a few Capybara. We had a snack at the boathouse. The rooms are spacious. The bathroom looks as if it has a giant tub, but it actually a shower base. No TV's in rooms (2 and 3 anyway), but there is a shared lounge with a TV and coffee machine. Water and soft drinks are included in the room rate. Events such as the march trip, a river trip and horse riding seem also to be included, but ask as soon as you arive. There is also a short "monket trail" in the hotel grounds where you should see Howler Monkeys. Diana the manager was a gem and a delightful person to speak to. The other waiting staff seemed to be new and inexperiences. Dinner one night, without Diana being on site, was cayotic. No doubt this will change as staff gain experience and training.

Lovely spot! Small boutique hotel with friendly staff and good food. Our room was great with a lovely view and the whole place was relaxing and well run. All activities (including airport pick up and drop off) are included. We didn’t need this as we had a guide and driver with us but people we met said it was great. We would definitely stay again.

The situation of this hotel is amazing. The rooms are wonderful and beautifully clean. The guides organised by the hotel are excellent. However, although the staff were very friendly, they had absolutely no idea about how to provide a service and the wine is unbelievably expensive. This is an expensive hotel. The food is mediocre and the table service needs a complete overhaul. We enjoyed our stay, the wetlands are worth visiting, but this hotel is overpriced.

First of all, we were mesmerized by the canopy of bamboo trees on the way to the hotel. When we pulled up the the hotel, we were greeted by a staff member (I believe his name was Roland) at a small table with lovely juices. This was the beginning of a perfect stay. He brought us to our room with our luggage. The room was so amazing and so unusual! We were in the original ranch house with a lovely porch with 2 wicker chairs and a table. Bottled water was free and never ending! When we came back from dinner, our slippers were in front of the bed on a towel. AND no little chocolate on the bed - a bespoke chocolate bar. Second night there was a glass covered dish with wonderful cookies. There was even a mate making station that my son took advantage of. We were escorted to a separate building on our first night for a welcome dinner with champagne. Our dinner was an abundance of fresh produce and open fire-grilled fish and meat. Wonderful. This was just the beginning of the delicious food and personal, cheerful service. No budget spread for breakfast. Gorgeous fruits and personal service for orders for eggs, bacon, etc. We took a little boat ride to a lagoon and were surprised with a private dock and wine and snacks. We also went to the national park where we saw caiman, capybara and a marsh deer (from a distance). Birdlife was abundant. We went on a wetlands boat tour which was ok. It seemed the flies loved me. We did see a capybara family wallowing which was cute. We were with other people and the guides set up a bonfire with wine and snacks. The hotel is right on the parana river, grounds are perfect with unusual sculptures, including a caiman, dotting the landscape. Just sitting and watching the birds and lizards was a treat. I would go back in a second! We were sorry to leave such a perfect experience.

Es un hotel moderno a, pero con ambiente del lugar acogedor , muy bien ubicado con hermosas vistas . La habitación muy cómoda , fuimos con mi esposo y mi hija de 19 años y el baño amplio compartimentado con lugar para guardar ropa cómodo, pava eléctrica y tés variados, te dan equipo de mate , realmente todo muy bien pensado. La comida muy buena y el personal amable y muy atento , Camila un amor nos recibió llegamos tardísimo y el guía del hotel con quien hicimos las actividades muy amoroso , las actividades también muy bien pensadas tuvimos dos dias con hermoso clima . Vimos ciervos , lagartos y carpinchos por todos lados