Resende Imperial Hotel & Spa

I was offered a rate of 200 reais per person for Christmas dinner and that changed to 250 reais. I was told I could pay 50% upon my reservation and the remainder at completion. They demanded my full payment which I said no, they eventually complied. The original rate was not honored. The owner is known for her extravagant dinners so I moved forward. First they ran out of plates for the guests, so we stood there like cattle waiting for plates and silverware. Next when we were finished with our plates (buffet style) they did not clear or plates by the time we returned. The biggest complaint was they ran out of food after one hour. I asked the kitchen worker for more fish, she apologized and said “no more”. I ask the manager (nice woman dressed in red) and she promised more food. By this time there was a group waiting for food. I watched a table of six walk out. I myself waited, NOTHING! I have experience working for the world’s largest hotel chain, Hyatt Hotels. Never have I been deceived this much in my life. I risk writing this because I live here and it’s a small town. I was offered no compensation at all, nothing! Not a free water, which we ordered at least 10 waters and at 10 reais each. I guess looking for standards of a high end hotel here is impossible. They say they are five star. Far from it, I have stayed at Copacabana Palace and many Four Seasons hotels. This ranks with a Red Roof Inn. Needless to say I will never return and expect some nonsense response to this like I have seen happen in the past. Most are guests who come and go. I live here. Thanks for a R$ 1.250,00 incomplete Christmas dinner

Great hotel, very clean, friendly staff, and perfect location. The hotel staff is very polite, professional, and helpful. We felt like it was our place. The food is very good, and breakfast always has something new. I do recommend it for couples, families and businesses.

O atendimento é excepcional! O time é super atencioso focado na satisfação dos hóspedes. A gestora Patrícia é fora de série!!!! Em pleno réveillon, mesmo acontecendo a festa no hotel, ela conseguiu que a cozinha do hotel atendesse nosso pedido particular do jantar que foi servido no conforto do nosso quarto para a família! Deram show!!!

Eu e meu namorado passamos a virada do ano de 2024/2025 na festa do Resende Imperial. A Renata foi extremamente atenciosa desde o contato via WhatsApp, até a saída da festa. Foi a primeira edição da festa no hotel, e simplesmente foi perfeita. As atrações foram ótimas, a quantidade de pessoas suficiente pra deixar a festa animada e confortável, público família. Super fácil de pegar bebidas, sem contar o visual do hotel que é deslumbrante. Foi uma ótima primeira vez para a festa, sem dúvidas devem continuar para os próximos anos!

Hotel muito bom adorei o café da manhã , Quarto maravilhosa o bar da piscina com Diversos drink coquetéis. O atendimento da Patrícia mudou tudo pessoa maravilhosa. academia muito excelente vale muito se hospedar nesse hotel voltarei . Destaque pros proprietário paisagismo é estrutura perfeita .

Conforto! Limpeza e beleza.o pessoal que trabalha muito atenciosos. Quarto perfeito , café da manhã completo delicioso .vale muito apena se hospedar. A piscina e bar charmoso . A Patrícia nos atendeu muito bem sucesso . Em breve retornamos com os amigos.