Four Points by Sheraton Istanbul Kagithane

It sucks! The service is TERRIBLE ever!!! When I approached the front desk with a simple request, the female receptionist assisting me had difficulty understanding English and misinterpreted my needs. I remained patient and tried to clarify my request, but the misunderstanding was never resolved properly. What’s far more unacceptable is what happened afterward. A male staff member intervened, and instead of helping resolve the confusion, he began **scolding me rudely and speaking in an aggressive tone**, as if I was at fault for the staff’s lack of communication. His attitude was extremely disrespectful and humiliating. I was left shocked, hurt, and completely disappointed. I chose Sheraton because I trusted in the Marriott brand and its global standard of hospitality — but this experience felt like the exact opposite. This encounter has completely ruined the impression of my trip to Turkey, a country I had long looked forward to visiting.

reception and ease of check in and check out is excellent. Breakfast quality and value is great. room is clean, quiet and secure. I could not have planned a better experience myself... this is my 10th visit and looking forward for more

The hotel itself is very new and clean, but it's worth noting that the on-site restaurants are not particularly impressive. For a more satisfying dining experience, you may want to consider dining outside the hotel or ordering food from nearby restaurants. The location is decent but does require access to a car or taxi. The customer relations team is generally kind and accommodating, although there are occasional lapses where they may overlook or forget your requests.

Here is not sheraton. Like a three star hotel .

The hotel is super nice and modern . The service is great and room are very comfortable.

Very gd