Divan Istanbul

Second time there and, just like the first time everything was perfect, from the reception, the welcome at the frontdesk, the breakfast in the morning. The room itself (bed, bathroom) everything is done to make you feel at home !

My stay at The Divan Istanbul left me with mixed feelings. While the hotel markets itself as a five-star establishment, my experience suggested it might be better aligned with four-star standards. The service, which is a critical aspect of any top-tier hotel experience, unfortunately fell short of expectations. Upon arrival, I encountered a passive-aggressive attitude from the reception staff that was off-putting. Instead of the warm welcome one would expect, the receptionists seemed more interested in talking over guests than engaging with them. This tone created an uncomfortable atmosphere that lingered throughout my stay. Additionally, the staff's grasp of English varied significantly, leading to frequent misunderstandings when addressing simple requests. This lack of clear communication is not what one hopes for at a hotel that purports to offer five-star service. These service issues overshadowed any of the hotel’s potential strengths. A true five-star experience is defined by top-notch service that complements the hotel's physical attributes, and in this case, it was lacking. While the hotel may offer nice amenities and a polished appearance, without exceptional service to match, it cannot truly claim to be a five-star venue. In conclusion, while The Divan Istanbul has the framework of a high-end hotel, its service shortcomings prevent it from fully realizing that potential. For those looking for a reliable four-star experience in Istanbul, it may fit the bill, but if exemplary service is a priority for your stay, it may be wise to consider other options.

Location was really good

The room was perfect. Gorgeous bedding, pillows and duvets. The care of the room was daily: change of sheets, towels, and bins. Perfect. With grateful for the responsiveness and attention of the manager down at the front desk, as well as the nice ladies who worked there. I will definitely visit them again! And my biggest appreciation was that we arrived early, at 10 am and they accommodated us without waiting until 2 pm! Thanks again!

Wonderful stay

Nice hotel close to taksim square, very good breakfast clean room, I would come again.