Klas Hotel Old City Istanbul anmeldelser

They are a bit annoying. Keep calling you to remind you that you have to leave the hotel before 12pm. I am a traveller and I am always aware of about hotel rules. They are quite unfriendly. I didn’t feel so comfortable.

Very good staff

bad service, bad rooms , smelly toliet worst hotel i ever been!

Otelin vermiş olduğu hizmette geliştirilmesi gerek bir takım yanları var. Kesinlikle aile oteli değildir.

Lo hemos pasado muy bien

位置挺好。環境還可以。就是太小了。不過旅遊的地方也沒有辦法了。

Had free upgrade to huge room. Ozgur on reception and the staff were super helpful. Bed was massive and comfy. Breakfast was limited. Lifts are tiny. Alcohol is expensive. Location is good and walkable to the main attractions in 15 to 20 mins or public transport nearby.

This hotel was wonderful. The staff were so attentive and friendly. The room was clean and well kept. The location is close to a tram stop and located near a variety of eateries. The staff were helpful in ordering taxes and general local information. The only issue we had was the air conditioning was not the best. But overall wonderful experience and we would revisit!! We can recommend this hotel to anyone looking to stay.

I booked a week to stay at this place after checking positive reviews online. My expertise was shocking and dreadful. The cleanliness of the hotel is horribly done, cleaner was rude every day, shouted at my family in Turkish, she can’t clean the room properly, used to forget to add toilet paper, forgot towels and switched off my fridge every single day making the baby formula goes off and made my baby sick and with diarrhoea. I complained every single day at reception every day but nothing was done. The 2!rooms we booked was never cleaned in a decent way, dusty every where and lack of organisation. I spoke with few members of the hotel and they all said cleaner wasn’t rude towards them and always unhappy. I’m sorry to say but only solution is to get her fired or you will lose sales. The breakfast itself was nice and the staff in general was nice and approachable, it’s a shame one single person made my stay a nightmare.

i was in this hotel from 24 till 27 of may 2023,and my problem that they broke my bag before check out and go to the airport..and they refuse to check the cam to know who broke it during moving the bags from my room to the room near the reception and even dont care or call the manager to tell him my problem ,even the behavour was ignoring that they did a mistake ..i dont advice this hotel for anyone..

Choose this hotel if you want to have a very awful trip to Istanbul...Very rude staff...dirty room...loud noises from street...Dirty towels...Nonsense breakfast...There is nothing good to say...In an awful word ... do not ruin your trip...

You pretty much get what you paid for, rooms are alright, breakfast is alright, staff are mostly kind, pool is small and you only really want to go there to relax instead of doing any kind of serious swimming, the inside looks like the fricking backrooms lol, the location is probably the best aspect of this hotel, while sleeping can be a little difficult if music is loud nearby unless you're a deep sleeper, you've got a lot of shops and services nearby, pretty much all you'd need for a trip there. Also, popular locations like the Blue Mosquee or AyaSofia (if that's spelled correctly) are just a walking distance away from the hotel which is nice. Overall, of you plan on mostly going outside and doing visits around istanbul during your trip, I would recommend this hotel, but if you're going to spend a long time inside it, I'd say there are better options out there.

We went there on 26th of May for 1 week unfortunately we had to leave the Hotel on the 2nd day. On check in we we’re told they’re giving us a different room as they think it will be better for us also they didn’t give us the extra bed we paid for. Their excuse was they gave us different room it’s better but the new room didn’t have the extra bed we paid for. The fact is original rooms we booked for they gave it someone else. After arguing for an hour they gave the bed when we threatened them we will leave the hotel. Unfortunately with all the chaos going on we didn’t check how many passport they gave back and put it in the bag straight away. The room locker didn’t work so had to keep them in the bag. When I checked on the second day only to realise one passport missing. We don’t know if it was returned or someone took it from the bag from the room. Management didn’t help us at all. We went to police station to report it. Also it said it’s a 4 star hotel but believe me it’s like a B&B. Very dated and unclean toilets. Hardly anyone understand English.

Catastrophe !! Propreté, bruit, tout y passe ! Sans compter le petit déjeuner qui est vraiment pas à la hauteur pour un 4 etoiles ! Ils font payer le jus d’orange ou les œufs brouillés omelette en supplément, c’est un scandale ! Je ne parle pas des nuits où les gens parlent sur les paliers jusqu’à 3h du matin, ils fument dans les chambres bref on se demande bien comment cet hôtel peut avoir quatre étoiles . Il n’y avait même pas de brosse pour les toilettes dans la salle de bain. Je vais mettre aussi la photo de mon évier de la salle de bain, tout est dit.. la seule personne qui devrait d’ailleurs travailler dans un 5 étoiles et qui est très courtoise, et parle français fait ce qu’il peut pour un bon relationnel. Malheureusement, le service ne suit pas.. il se reconnaîtra et je le félicite pour son écoute. C’est une personne qui travaille plutôt le soir et la nuit. Bref, cet établissement est absolument à fuir !