Burgu Arjaan by Rotana

the hotel is great but the checkin was very slow

Good location

Чистий та охайний номер але сервіс залишив не дуже враження приїхавши з чоловіком та дитиною ми не отримали відразу до номеру третій набір рушників та постіль щоб зробити спальне місце для дитини ( бронювала з урахуванням того що з нами дитина відразу ) піднявшись до номера відразу коли пройшли задуха неймовірна в номері але кондиціонер справився з цим десь через пів години та в загальному персонал привітний чемний та намагався надати максимум після прохання на праву до них 😊

酒店較一般，比較擁擠

Stayed here because of Clinichub (mistake #1, stay away from them too) and was booked 2 months prior to my stay. Upon arrival, I am told that there are no rooms available for me, unless I wanted a smoking room. Why in the world would I want a disgusting smoking room when the front desk is fully aware that I am there for a procedure??? So my husband and I had to pay for an upgrade even though that is supposed to be the responsibility of the hotel. It was obvious they were just trying to be greedy and take advantages of tourists because I spoke to other patients who were there for surgery and they experienced the same situation with being overcharged. The hotel and hallways smelled so bad like a toxic, overpowering fragrance trying to cover up the cigarette smell. From 1am-4am, staff was so loud on the 15th and having a normal conversation as if it was 2pm. The rooms are super average looking. Don't use the little washer/dryer, it will leave your clothes soaking wet. During the day, the small rooms would get so hot, we would start sweating, but the AC didn't work properly and the front desk didn't really care to help us out. At one point, our keycards didn't work, my husband had to go down 3 times, and once again, the front desk wasn't too interested in helping out. The comforter inside the duvet cover was just foul looking and hasn't been washed since the Ottoman Empire. Never had allergies or congestion issues a day in my life, but I left this hotel with so much congestion because of all the dust floating around in the rooms. I left my headphone case on the table for 1 day and a half - the case was covered with a layer of dust. Room service meals are pretty mediocre, small and you get overcharged on top of it. Defiantly a ripoff. One morning at breakfast, the coffee being served had a gnat in it and staff didn't even bother throwing out the pot of coffee. I saw them put it back for that same coffee to be served to other guests. Towards the end of our stay at the hotel, another time at breakfast while my husband and I were eating, a staff member offered to write a review for us about the hotel, which I of course denied. So that leads me to believe that a lot of the 5-star reviews are fake. For the most part, hospitality, warmth, manners and interpersonal skills don't exist here, or just about anywhere you go in Turkey. I'd never visit the county again.

Amazing service the guy that cleaned our room was always so attentive and made sure we had everything we needed and we were checked up on constantly. Okay, Taha, and Furkan always greeted us with a smile and answered any questions we had. I believe Narendra cleaned our room he was the best. Always made sure we had everything we needed and greeted us each morning.