Akgun Istanbul Hotel

Had a really good time with my family , the stuff were very friendly and polite , the hotel is not far from historic centre , variety of options for breakfast . highly recommended

rarely write negative reviews, but unfortunately, my stay at this hotel was far below expectations. The hotel furniture looks extremely outdated, like something from the 1970s. The bathroom lacked basic essentials – we ran out of toilet paper, and despite calling reception, no one brought any for half a day. Only after a second call late in the evening did someone finally bring us a single roll, which felt quite pathetic for a hotel claiming 5-star service. The pool is small and always overcrowded, making it almost unusable. Breakfast ends sharply at 10:30 AM, and they literally unplug the coffee machine at that time, even if guests are still eating. The hotel location is misleading in the description – it’s not a short walk to Blue Mosque or Hagia Sophia as advertised. It takes at least 20 minutes by taxi. The worst experience was with the hotel-arranged taxi for our airport transfer. I wanted to order an Uber Comfort with air conditioning, but the hotel staff convinced us to take their taxi instead… I specifically confirmed with the reception that I could pay by card, as I don’t carry cash. What arrived was an old, run-down car with no air conditioning, on a 32°C day. The driver smoked during the ride despite me mentioning my asthma, and took non-toll roads, turning what should be a 45-minute trip into a 2.5-hour nightmare. Upon arrival at the airport, we were told that card payment wasn’t possible unless we had a Turkish card, and were pressured to go find a cash machine at the airport. This felt like an obvious scam – organized between the hotel and the driver. I had no choice but to pay extra for a fast track service (£46) just to make our flight on time. Additionally, I lost access to a pre-booked lounge as a result. Overall, the service level is unacceptable for what’s marketed as a 5-star hotel. In reality, it barely meets the standards of a 3-star European hotel. I would not recommend this property and suggest future guests be cautious.

A couple of early hiccups but once brought to the attention of the reception all sorted and very accommodating.