Gæstebruger
15. april 2023
I booked the hotel via *********** by using my debit card. The hotel kept on disturbing me by checking the validity of the cards for securing the no-show scenario. I did contact the hotel via whatsapp and explained multiple times that my card was fine to be charged for any penalties, moreover, I did use another card of my wife so to confirm my booking. But the hotel went ahead and cancelled my booking without my consent. In fact, I did my reservation in December 2022 for ensuring to have the best price and the hotel just simply cancelled my booking online in April 2023, just 15 days prior to my arrival. This is terrible and disappointing. I do not recommend to make your booking with this hotel as there is a high chance you end up being in my position where you just loose your booked room couple of days before your arrival to Istanbul. So, never go for this hotel and try to search for other alternatives!
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