WestSide Residences by Rotana

We love the stay at this place it's very convenient as it's near to express way. They have a great breakfast my families really enjoyed their stay. We hope to come back again

Not bad , room service is a bit slow , view is nice, need more cleaning

The hotel isn’t very bad. However there are things we wish they have improved, and probably those things influenced our choice of coming again. 1. The location. The hotel is located in outskirts and very far from places like shops, pharmacy etc. To buy necessities or to have food in a restaurant other than hotel’s you have to walk for like more than 2kms. 2. The food. We don’t recommend food in the hotel - too expensive for small portions. For two dishes with two beverages we paid almost 100 dollars. 3. The room. There were no toothbrushes, the kettle was rusty. The bathroom that had door with no lock, and was right next to bedroom would start smelling like sewage at around 10-11 PM. And would smell like that all night. We wanted to change the room, but the smell would stop for a while but came back later. 4. Amenities Room had microwave, washing machine and stove which was a huge plus. But every night the power would go off and get back in few minutes. That would happen several times. It wouldn’t cause problems,but every time power comes back on the heater would start working. Which made room really hot.

Terrible service! Terrible staff! Read my list of what happened yesterday 1. During check in, we said we are fasting and it is Ramadan as everyone knows. And they said their sahoor buffet will be open at 03:45. When we went there at 03:45 there was nobody and the restaurant was closed 2. I called the reception saying WE ARE IN THE RESTAURANT and it was closed, the reception replied “What are you doing there? “ yes very weird. The reception boy doesnt know even it is Ramadan and what the sahoor mean 3. Our rooms were very dirty and even hair and used soaps were still in the room. It is proving that nobody cleaned it after the people they stayed before us 4. I ordered 2 turkish coffee from room service. The guy said our POS machine can not work and please pay in cash. 5. The television can not work. The technical guy came three times but couldnt fix it 6. The air conditions do not work. The guy came and tried to clean them. After this filter cleaning they began to work. This proved the air conditions were not cleaned at all

The staff are rudeeeee

It’s nice hotel, but because of highway way it’s bit noisy by ambulances and also you can not get into Mall of İstanbul. The outside restaurants little bit far away from the hotel and the hotel restaurant is quite expensive!