Heaven Premium Hotel İstanbul Airport

Ridiculous AND Rubbish. Totally zero and rubbish hotel, don’t ever book because I visited there on 11/3/25 in midnight and after doing all formalities I went straight away to room and checked the room and the it was ok but not that which they have mentioned to provide in their manual no toothbrush and paste as they mentioned and when I asked them for this the person in specs told me he was new and in night shift and stock has finished so he called the manager in morning till then nothing and ignore totally. Secondly i called them over reception and the same person in specs answered the phone and I asked him when will the breakfast start in morning as i have to leave early and he said it wil start around 10am. So for that I can’t postpone my plans and i woke up early and by chance i called on reception at 7 am and other guy with him answered phone and he said breakfast has started already at 6. So look at their poor management and not providing enough services.  If there is button for negative ratings l loved to give it  False promises written on leaflets, no sense of talk.  Dont book here.  Thanks

Good location as being close to the airport. But there is nothing around the hotel so don’t hope to leave hotel for a walk or shopping. On the other hand, service needs to be improved drastically. They are kind and trying their best but that is pretty much it. It might be better with time though since they are relatively new

The receptionist was exceptionally welcoming and made my check-in and check-out process seamless and enjoyable.