Ibis Budget Rouen Nord Isneauville

This is such a friendly hotel. We always stop here when driving to and from the UK to our home in SW France. The young couple who manage the business are really lovely, friendly and helpful. The rooms are more than adequate and the breakfast is excellent value too.

Avoid like the plague , still not received a refund , after refusing to stay in this dirty premise , which purports to be a hotel . I have emailed every department, not a single acknowledgment, pointless ! Quick to obtain your money then nothing. No service , no communication, nothing.

Booked this Ibis as a stopover after visiting family war grave in Rouen.On arrival main door locked so had to book in and pay by credit card at online kiosk outside, that was my first mistake being trusting. On entering there was a delivery cage in the reception/ breakfast area with stale bread left out and a small dog running loose , place was dimly light not very inviting at all . Given room downstairs, on entry it was tiny , no curtain, so everyone could see in if you we’re changing , lighting almost non Existent etc , no pillows / towels , mattress cover had marks on , whole room felt dirty , budget doesn’t mean dirty , spoke to receptionist who retrieved some towels / pillows and we requested a different room second room was 216 was very slightly different , it again-tiny room , no curtains and this time the traffic noise level was terrible. Again we spoke with receptionist who told us its budget all the rooms are the same, same lack of cleaning / noise ? I advised receptionist that we felt the rooms were not acceptable and wanted to cancel and have refund as it was only 3.45 (15.45hrs) we had until 6pm to cancel without charge. Receptionist explained that she couldn’t process’s refund and we need to email etc. We left and booked alternative Logis de France hotels , for our stay in France . Since this Ibis we have cancelled two other Ibis bookings in France and have stayed in other Logis de France Hotels , without incident. It is virtually impossible to contact Ibis / Accor although I have filled out a satisfaction survey and a Accor online complaints form . So if you’re lucky and have no problems good , but god save if you do because Ibis / Accor don’t care . We will never trust stay at an Ibis / Accor establishment ever . Don’t take the risk !!!

Really clean and comfortable, bed warm and comfy, hosts and their little dog very friendly Restaurant across the road, microwave available for use, snacks machine available Totally recommended Only negative and really not an issue , not much room at bottom of the bed

The lady who runs this hotel with her delightful little dog is just brilliant. After 12 months she still remembered that we like extra pillows and towels. Very friendly and nothing too much trouble. This hotel is cheap, convenient for the autoroute and very friendly.

Stayed here for one night as a stopover on our way back to the Eurotunnel. It’s a basic no frills hotel, but clean and with a comfortable bed, though an extra pillow would have been nice! The staff were lovely. Breakfast was simple, but good quality. There’s no restaurant in the hotel but a couple of restaurants nearby (two minutes’ walk). We went to one called Le Comptoir au Malt which was good, with a wide ranging menu and decent prices. There’s a secure car park which is locked overnight. It only costs us 60 Euros, including breakfast, so really good value. Can definitely recommend this as a good stopover hotel.