Ohtels Islantilla

My parents spent a few (all-included) days at Ohtels Islantilla in late November 2024 with some friends. They are senior citizens. The experience at Ohtels Islantilla was a disappointing one. The food was sub-standard for a 4-star hotel. The service was no better either (e.g. restaurant tables without tablecloth, sour attitude from some members of the staff). As for the rooms, no more than decent (how many 4-star hotels provide old-looking winter blankets instead of duvets...?). All in all, they got the feeling that they and the many other senior people in the hotel were getting second-rate treatment. Fortunately, Islantilla is a beautiful place (with lots of other nice places to enjoy the food and the weather).

Rooms were fine and comfortable missed not having tea and coffee facilities in the room. But otherwise nice and spacious. We had a room that slept 4 and had one of the biggest balcony's in the hotel overlooking the pool. Food was good we were half board breakfast was ok have everything you would expect. Evening meal was lovely good choice and always fresh. Drinks were served at the table. We had the same waiter most of the week his name was David very helpful with great customer service. As the hotel was very quiet while we were there the entertainment was minimal However Anthony one of the entertainment team made our holiday he was very friendly. Encouraging all holiday makers to join in the fun. He made time to go around talking to everyone. If it was not for him I think we would have spent most of our holiday out of the hotel. We found that not many staff members could speak English so ordering drinks was tricky to start with but as the week went on we got to know the staff and we managed between us. Overall a great holiday in a lovely hotel.

I visited this place for 10 nights and was very disappointed. Do not go here if you have no kids or want peace. Good things: Staff are fantastic. Friendly hard working and even though most had no English we managed to communicate. All inclusive drinks good. Included bottles of wine, pints of beer and a glass of champagne. Good choice for lunch and breakfast but only had dinner there one time as we couldn’t hear ourselves speak, Breakfast has freshly squeezed Orange juice which was fab Beds comfortable Get beach towels with a €10 deposit Near beach Bad things This is a massive complex. Even a staff member described it as a zoo The buffet holds over 1300 people and has three settings for each meal Thousands of people constantly on the move Queues for bar queues for buffet queues for lifts queues to walk up and down the stairs Noise noise and more noise “entertainment” included two 3 foot speakers blaring out dreadful music with dreadful “entertainment” staff screaming out announcements over a microphone €12 a night for parking. Outrageous cost. No free parking on streets it’s all meters so they have a captive audience €3 a night for safe Not much choice of restaurants as most restaurants are part of all inclusive complexes

We spent excellent holidays there with moski and the team, there was a good variety of food and the entertaining guys could not do nothing to please my kids in the pool and activities. we would defo recommend the place

Pontos positivos: Hotel próximo da praia, com comida boa. Pontos negativos: limpeza razoável, spa fraco, com RESTRIÇÕES A CRIANÇAS MENORES 5 ANOS, restrição da piscina exterior a partir das 17h (mesmo quando o tempo está favorável), funcionários pouco prestáveis e insensíveis às reclamações Pela minha experiência, as crianças não são bem vinda (poucas famílias a frequentar o hotel e a maior parte dos hóspedes eram idosos), sem atividades para crianças, piscina infantil exterior com pouca água, piscina exterior suja, parque infantil abandonado (desde o ano passado que tem sinais de obras, mas continua sem sinais de ter sido intervencionado). Sugestão: se pretendem fazer férias em família, o hotel em frente (Puerto Antilla Grand Hotel) tem muito melhores condições para crianças.

Estadia tranquila, pessoas simpáticas e serviço excelente. Os quartos são bastante confortáveis e silenciosos. Refeições com bastante diversidade, e staff sempre com atenção às mesas. Tem bastantes divertimentos para distração dos miúdos e graúdos. Ontem foi noite de Magia!! Espaço exterior com muita sombra e espaços para diversas atividades. Acesso perto da praia de Islantilla. Recomendo, sem dúvida!!