Secrets Playa Blanca Costa Mujeres

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To start this is a nice property. Our room was quite nice with plenty of space. The staff was personable and offered great service. Our Butler Eduardo checked in regularly to see if we needed anything. We appreciated the daily updates as to what was happening on the resort. We enjoyed the spa where we received 80 minute massages my therapist was Estela who gave me the best massage I have ever had. We found the hydrotherapy to be more tedious than relaxing but overall it was an enjoyable experience. We stayed Preferred which I would recommend. especially for the bar, private pool, and daily food offerings which was always fun. Loved the constant care from Joel our pool concierge. As well as the Birthday love from him and my butler Eduardo. We did not use our evening butler but he introduced himself and I am sure would have attended to all our needs. Didn't love the time share sales pitch upon arrival, I had read about it so I knew it was coming, I was exhausted the timing was not good, it was only a offer to go to the sales breakfast but still not a fan. Beverages didn't have much booze, many of the cocktails tasted more like mocktails. Even after asking for doubles or specific brands you only got a hint of booze. If you sit at the Preferred Bar you might be more likely to get what you want.Regulars to Secrets seem to have a way to navigate this seems like a lot of work. Food was hit or miss. Breakfast and Oceano was my favorite, as well as preferred pool offerings.

This resort overall was a 4/5 star for me. The reason for the 1 star deduction was due to one bad experience and some minor things I wish the resort had.

Beautiful new hotel. Loved the service and cleanliness. The room smelled nice and fresh and the bed was comfortable. The gathering areas such as lobby bar and theater are outside with no A/C. Also, I didn’t like that you had to wear long pants in the restaurants for dinner or sit outside where it’s hot. I really loved the sushi and the Asian food the best. Overall, we had a relaxing and fun time!

We absolutely loved this resort. Unfortunately we didn’t receive any VIP amenities from booking through *******

Property was beautiful. Service was great. Our concierge Manny was extremely helpful in making sure we had what we needed and even went out of his way to help us get a Bluetooth speaker. Everything was clean. Would definitely recommend for a romantic getaway.