globetrotting2003
1. marts 2024
Stayed here for 8 nights, lovely hotel in a great location for the cable car up the mountain and village. The hotel itself was lovely, but a confusing layout. We had booked an alpine room for the space and view on a higher floor, but requested to be not near the nightclub, and after a couple of days we realised we had been downgrade to a Silvretta Room. The room we were given was above the front door, facing another hotel with no view. Yes, the room was away from the nightclub but we paid a higher price category room to be assigned a significantly lower category room. We did ask the hotel about it and they stated they were trying to accommodate our request, but would not acknowledge that we were downgraded. The difference in room categories would have been about 1500 EURO, so not insignificant ! The breakfast was nice in the morning, but again confusing layout, you had to walk through a tunnel to get to a neighboring resort for breakfast which I found extremely unusual. On a positive note, had dinner in the restaurant the first night and had the Schnitzel and it was AMAZING, along with great service. I would return to Ischgl as the skiing was great, but I don't think I would return to Silvretta Hotel as we are still quite disappointed in the room situation.
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