AC Hotel by Marriott, Ipoh

Our three-night stay exceeded expectations. We were thoroughly impressed by the overall experience, and particularly by the exceptional service provided by receptionist Kai Jun. His professionalism and composure when handling a challenging guest were commendable. Upon arrival, our room was not yet ready, requiring a 20-minute wait. Kai Jun kept us consistently updated on the room's status, ensuring a smooth and comfortable wait in the lobby. While the hotel is relatively new and exhibited a slight paint odor, the use of fragrance minimized its impact. The culinary offerings were a highlight, with both the food and mocktails proving to be exceptionally delicious, complementing Ipoh's renowned food scene. The swimming pool was notably clean, and our spacious city-view room provided a stunning panorama. We highly recommend requesting this view. The staff's attentiveness was evident throughout our stay. They consistently greeted us warmly, adding a delightful touch to our daily experience. Room service was prompt and courteous, although we found it more efficient to request additional amenities, such as pillows and blankets, directly from the staff on our floor rather than via the often-busy phone line. One area for improvement is the parking gantry, which experienced occasional glitches, causing delays for several vehicles. Despite this minor inconvenience, we would highly recommend this hotel for a comfortable and enjoyable stay.

Best location in the centre of town. All the famous eateries are in the area, Ipoh Parade mall literally across the road. Greentown at the back. Hotel itself was the old Syuen refurbished, great job at that. Almost spanking brand new. You'll appreciate how clean and new the rooms are. Free coffee in the lobby. Great service around the clock. Huge pool. This'll be our top choice in Ipoh for awhile from now on. One unfortunate letdown was a loss of power at 2am on my floor and a couple of rooms on our stretch all had to change rooms in the middle of the night, however assistance was great and quick. We'll put it down as an opening glitch.

Great experience with AC Ipoh team, special shoutout to the front office team, well done to Hanis and Hilmi too.