Macdonald Pittodrie House

I booked a family afternoon tea at Pittodrie House to celebrate my sister’s 86th birthday. I was very disappointed when we arrived to be told there was no record of my booking. The staff member sent us to sit in the bar ( no staff there) so she could investigate and talk to the chef. After waiting a while we were then told the chef said we actually could have afternoon tea and we were escorted through to a table where I was shown a piece of paper with a handwritten record of my booking which had been made for the 27th of May- 4 weeks later than the date I requested. We were offered complimentary drinks however an acknowledgment and simple apology for the mix up would have helped ease the very uncomfortable situation. I do understand that errors can be made but the off hand non apologetic manner in which we were dealt was not pleasant. Despite being made to feel an inconvenience the actual afternoon tea was nice - on a lovely sunny day in a lovely setting.

We came for afternoon tea today and the service was ok. The food itself was fine but the service should be improved on. We needed to find staff to ask for drinks and when asking if we could order some other food for the 2 kids we had with us they said it wasn’t possible. One of the staff members was pretty short when asking for an additional drink we had forgotten to ask for at first. Stating “you’ll need to wait for that” yes we realise we wouldn’t have the drink immediately and it would need to be prepared. No one explained what each of the cake / sandwiches etc were - I know that isn’t a big issue but it’s touches like this that bring better customer service and you would be more inclined to come back / recommend to others. The surroundings are very nice and the room itself was a nice setting but unfortunately I don’t think any of us would rush back.

Beautiful hotel has a lovely feeling to it staff are very nice food lovely atmosphere brilliant loved everything about it thank you will definitely stay again great area for photography got some lovely shots of red squirrels and plenty of birds

We had a lovely stay just after a huge deluge of snow. The winter wonderland was beautiful and we enjoyed trudging through the snow. The house was grand and a roaring fire in the dining room was a feature point. There were limited numbers of staff doing their best to do everything but this did not detract from first class service. Food was good for both dinner and breakfast. However breakfast was served in the cold orangery, would’ve been a better idea to use the dining room, and service here was slow despite the limited staff doing their best. The room wasn’t as plush as I’d expect in this price bracket but on saying that there wasn’t anything wrong with it and it was functional, cosy and comfortable.

We visited last Saturday (07 December) for afternoon tea, very disappointing. The drawing room was freezing, the only heat was from the 'blazing' log fire which when we arrived was barely lit with two logs. One of our party kept the fire stoked all afternoon as no member of staff looked at it. The coffee was cold and the tea luke warm, we did get more when we asked for it to be replaced but throughout the whole afternoon nobody asked if we were enjoying it, would we like more tea or even a drink. Whilst we understand costs are high for heating and its difficult to get staff but that is no excuse for a group like MacDonald It's a beautiful setting and such a pity that none of us will go back.

He worst bed I have ever slept on in my life. We had visitors from the area surprise us that my husband grew up with and they would not accommodate them for dinner. Granted we were also 30 minutes late but we were sat around the corner in the main sitting room so they could have come and grabbed us. The windows were also super old and the wind banged them through out the night. So we heard that. Burned out lights in the lamp and the overheads. It is a beautiful ground and the aesthetics of the place are great but if you want sleep, do hit stay here.