Hotel Crystal Interlaken

Friendly staffs especially the lady serving breakfast and coffee, great location, big and clean room, upgraded our 2 single room to a 2 double room, really nice gesture. I had to leave 6am for a day trip to Jungfraujoch and was given a packed breakfast, really really appreciated the good effort. Keep it up !

Rooms arrangement is confusing

The only reason this hotel is working is because of its location. It looks so terrible from outside. It's facilities are extremely poor. Breakfast is bad. The hotel is so dated. It needs a full refresh. They don't provide irons too. Really disappointed. No AC as well. They provide 1 small fan which wasn't enough.

The location is a little bit far but it’d be fine with approx 5 minutes walk. You can also take the bus with a travel pass or the receptionist will also offer a free travel card for customers who stayed. The service is good.

房間很乾凈，但是較為簡陋，餐廳也是同理，但賓館人員的服務態度很完美，會很細心的告知一切需要知道的內容。 總的來説體驗還算可以，但僅是作為過夜而言，有預算可以考慮更高級的酒店。

如果有負分，我絕不會給0分。 早餐非常非常簡單且量少且7點才開餐。早餐生黃瓜片是腐爛變質的！敢想象麼！服務員老阿姨連一句道歉都沒有，火速端走，生怕留下把柄。 私人小老闆弄的家庭作坊小客棧，非常簡陋！但要求你不能把洗澡水弄地上，不然要扣按金200歐。站在浴缸裏用浴簾拉着，都什麼年代了還這樣操作！洗澡時骯臟的浴簾不停往身上貼，又冰又噁心，簡直太痛苦了！我自己蹲地上擦半天，就怕查房時被判定有水要罰款。 客棧離出鎮的匝道口就50米左右，基本就是小鎮子最遠的客棧了。當時誤拍了不可退的單人床房，想着衹是帶小童入住，到時辦個加床就行。沒想到check in時，灰眼珠女人跟我咆哮（沒錯，是咆哮）説要付雙倍房費（RMB2500一晚，我需要住2晚），不能升房補差價，沒有商量餘地。我真的活了幾十年，頭一次看到店員説話要吃人的樣子，瞪着灰眼珠子，手不停在空中揮舞，大聲呵斥你，甚至不給你説話機會，你一開口，她就懟回去。我帶着病孩子，拖着兩個行李，傍晚8點，手機幾乎沒電，餓着肚子…哎！噩夢！我甚至被嚇的不敢住這裏，後來帶着孩子在外一邊遊蕩一邊找攜程商量。 （攜程不是這家代理，攜程好像是某個代理的代理）。最終，因我在攜程的2個賬户都是鉑金級別，給我一些補貼，我衹能硬着頭皮入住。不住，2500已付房費也不給退，還要另找住處。正宗黑店！噁心！憋屈！