Culture51204451013
10. august 2024
The rooms look nice, but check-in is such a hassle. It was very unclear, five other sets of guests had to help us with the check-in process opening the doors, and the only reason they knew how it worked was because other guests had explained it to them. None of the information is very clear. Whether or not the doors would open with the codes was unreliable, sometimes it would and other times it wouldn't. I'm all for living life a little risky but it's not fun to be locked out having to wait until another guests happens to open the door from the inside. Customer service was entirely unavailable, when we called we either got an answering bot that would not answer our questions and refuse to connect us to a real person, or we would get a message that customer service was temporarily unavailable. We heard the same from every other guest we met. I would not recommend this hotel, despite the nice rooms!
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