Holiday Inn Indianapolis Downtown

Was great

お部屋も清潔で、とても快適に過ごすことができました。 急なトラブルがありましたが、丁寧に対応もしていただきました。

They surcharge you for breakfast and parking, you are better by getting another more expensive hotel that include those "amenities".

The hotel was nice and clean. The parking garage was broken so finding parking was difficult the first day. The keycards kept malfunctioning. The room was great, not as quiet as we would have hoped. It seems the locals use the road in front of the hotel as a drag ***** between the hours of midnight and 2am. The beds and pillows were very comfortable. The location is also really good-close to lots of restaurants and event centers.

It took nearly an hour to check in. A gentleman in front of us had been there 30 minutes before we arrived. There was only 1 girl working the desk and she had to deal with a huge bus trying to park. The back parking lot had 2 cargo trucks taking up 12 spaces. The TV reception was HORRIBLE!! Like it was buffering the whole time. No matte what time. The girl working did comp us breakfast and parking for our trouble checking in. She was absolutely wonderful and did the best she could do. She was just SEVERELY understaffed.

I was disappointed with a few things. Several TV channels were glitching and not working... including Bravo which was the one I wanted to watch. The ATM machine did not have cash in it. There was a huge volleyball tournament in town so I was surprised they wouldn't anticipate that and be ready. And my room key did not work, on 2 separate occasions. I had to call someone up to let me in and the first time it happened was late at night. I waited 10 min standing in the hallway for someone to come up and let me in. Very inconvenient. The 2nd time I was shocked because I just gotten a new key. The good part was the staff/service was nice/helpful. The manager on site helped with both TV (nothing he could do) and the key situation. The bartender was also very nice. It's just frustrating with the cost of hotels so high ($1200 for 3 nights) it's upsetting when things aren't as they should be.

I enjoyed my stay and the property was in good condition. The staff was courteous and helpful. I did not like having to pay $20/day parking fee.

I was charged twice for the stay. When I checked in, I told them that I had booked and paid for it already on the ******* app, but I guess they decided to go ahead and charge me again, regardless. Very upset will not be going back to this establishment again when I checked out and told them that I had noticed the charge, the associate at the counter said there was nothing he could do about it, and that a manager would reach out to me later. I have yet to hear from this manager.

Prior to checking in there was a person arguing about there booking. Upon checking in, I was told my room was assigned and could NOT have a room on another floor. We entered the room and was slapped in the face (metaphorically) with a pungent smell. We noticed the bed was smushed in the middle, so we got up then my guest started sneezing repeatly. I went to the front desk (after being in the room for 10 mins) and they said its too late the card has been ran. I called ******* and they called the front desk and he told ******* that he dint know how to refund, that the general manager had to get involved. Overall I had to pay $25 parking just for the longest 10 mins of my uneasy hotel life.