Crowne Plaza Indianapolis-Dwtn-Union Stn

Old train station transfer to hotel they keep some wagon inside to so the decorations

Everything about this was top notch. The location, the staff, the experience. All of it. Would go there again in a heartbeat.

Can not get help at the hotel or the IHG customer service line. Called the front desk the phone rang for 10 minutes and no one answered. Went downstairs could not get any employee to acknowledge us. Called the IHG customer relations and they gave me the run around. No hot water at the hotel. Really unpleasant to get ignored by the staff and then not even have basic amenities like hot water to shower. After talking to other guests no one had hot water that day. Completely unacceptable.

Everything was great! Building was so cool, staff were helpful and polite, room was very clean, comfortable bed, great pool, great location. Would highly recommend.

The wifi in our room isn't working and apparently there's nothing that can be done. We'll be asking for a reduced rate.

My room wasn’t fully cleaned when I arrived! I was sent a text msg asking how my stay has been since I arrived and I addressed the issues, they called the room phone to ask about my concerns and I let them know that it was dirty and the tub drain wasn’t plugged in and that the air conditioner storage door was unsecured ! It was very low class ! My trash cans didn’t even have trash bags ! And I was charged a 50 dollar fee when there was no damage to the room. I will never book with Crowne plaza again!

The beds were squeaky. Staff was not very responsive. Area under construction. Location was great. Parking expensive $50 for valet which is expensive for the location. Room was clean and location is unique as it was old railway station.

Lady was nice but, ceiling paint coming off and cracking. Very cold in the room even with the heat on. Very thin walls. Bed always making noise when you move like it’s going to break. Very small room for how much you spend.

The parking was ridiculous. You do not get any assistance with your bags unless you choose to valet. When I came in there was a lady at the desk, yet I stood there for 10 minutes before finally asking for help to check in. As soon as I was given my keys for my room, I was notified that I had just been charged for my stay, even though they said I wouldn't be charged until checkout. The room was dirty. There were drips of liquid down the bathroom sink cabinet, the tub was brown, the drop ceiling was missing and our nightstand had white spillage all down the front and sides. The indoor pool was so uncomfortably cold, that I didn't even get in. My kids got out after 5 minutes, and I watched every family come and go almost immediately. We got out of the pool, only to find a pile of dirty towels on the ground and zero clean ones. We ended up having to pay to go somewhere else for our kids to swim in the evenings.