Gæstebruger
29. september 2024
To be honest, we are really not satisfied with our stay in this hotel. Of course it’s a nice hotel, the service is friendly, the room is big…But all in all for a five star hotel many things were not acceptable, especially the usage of the amenities! During your stay you can only access the gym and the spa area ONE TIME and you have to book / make a reservation in advance. Moreover you can only stay a limited amount of time. We thought maybe this is due to a big amount of people who want to go there. But we stayed there from Saturday to Sunday and the spa and the gym were almost empty!! So we didn’t understand the need for making a reservation (some people like to decide spontaneously when to go there…) AND after the time a lot we had to book they really “cleaned” the area and all guest had to go. This is not adequate for a 5 star hotel. AND after your check out you can NOT use the amenities anymore. So all in all it is almost impossible to use the spa area in a relaxed way. There were also other things that are just not very nice if you book these kinds of hotels and spend a lot of money: we couldn’t change the water temperature in the bathroom for the sink and the bathtub. You could not put hot or cold water - it was just a normal temperature. We wanted to take a hot bath, but besides the missing hot water there was not much wahrer coming out into the bathtub. We waited for 40 minutes and the bathtub wasn’t even half full. So we decided to skip the bath. Cleanliness was okay…we found a few stains in the bathroom but that is okay. It was ok but we would never book this hotel again especially for this price.
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