SM City Iloilo Complex, Benigno Aquino Jr. Avenue, Mandurriao, Iloilo City, Iloilo, 5000, PhilippinesVis hoteloplysninger
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1 nat
Gæsteanmeldelser
9/10
Fantastisk
77 anmeldelse
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Bekræftede anmeldelser
Placering9.4
Faciliteter8.8
Service8.9
Renlighed8.9
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Alle anmeldelser(77)
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Venligt personale(18)
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Lækker morgenmad(5)
Negative anmeldelser(2)
joshxxi
Standard-værelse
Overnattede i mar. 2025
Familie
1 anmeldelse
10.0/10
Enestående
Slået op den 14. apr. 2025
My sisters enjoyed their stay and the attendants were accommodating and helpful. There were varieties of food to choose from in their buffet. My niece loved her staycation as it was close SM.
Oversæt
Svar fra overnatningssted: Dear joshxxi, Greetings from Park Inn by Radisson Iloilo!I am personally reaching out to thank you for providing your honest feedback on your recent stay with us. We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement. It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay. Best regards, Aaron Suson Duty Manager Park Inn by Radisson Iloilo
ElJo
Suite med 1 soveværelse
Overnattede i feb. 2025
Rejs med venner
1 anmeldelse
5.0/10
Slået op den 4. apr. 2025
The cleanliness of the place and rooms was good, but there were many issues with the behavior of the staff at the pool bar.
For some reason, they treated guests as if they were their personal friends, which felt very UNPROFASSIONAL and INAPPROPRIATE.
As it was my child’s birthday, I tried to coordinate food and drinks with the restaurant manager well before the day. I even left my phone number, but NO ONE contacted me even after more than a week had passed.
While I understand the need to save on electricity, the large lobby had NO AIR CONDITIONING, making it even hotter than outside as soon as we walked in.
The air felt stuffy and uncomfortable, which left a bad impression.
I used to visit frequently, but the hotel’s image has been steadily declining perhaps due to a change in management or poor oversight.
The overall experience is no longer what it used to be. Most notably, the food at the restaurant is now the worst part of the stay.
Oversæt
Svar fra overnatningssted: Dear ElJo,Greetings from Park Inn by Radisson Iloilo!I would like to sincerely thank you for taking the time to share your recent experience with us. First and foremost, I would like to extend my deepest apologies for the disappointment and frustration you experienced during your stay at Park Inn by Radisson Iloilo. We truly value your feedback, and I deeply regret that we fell short of the high standards that you have come to expect from us.I am very sorry to hear about the issues you encountered with our staff at the pool bar. It is never our intention for any guest to feel uncomfortable or unimportant, and I understand how unprofessional behavior can affect your overall experience. I have already shared your comments with our team for immediate review, and we will work hard to address this matter with the utmost urgency to ensure that such incidents do not happen again in the future.Additionally, I apologize for the lack of communication regarding the coordination of food and drinks for your child's birthday. It is incredibly disappointing to hear that your efforts to plan ahead were met with no follow-up. I can assure you that this is not the level of service we aim to provide, and I will be personally overseeing improvements to our communication protocols to avoid this type of oversight in the future.The issue with the air conditioning in our lobby is certainly concerning, and I apologize for the discomfort you experienced upon entering. Please rest assured that we are already investigating the issue, and we will be taking appropriate steps to ensure a more comfortable environment for all guests.I am also deeply sorry to hear that the quality of the food at our restaurant has diminished. This is something we are taking very seriously, and we are working closely with our culinary team to make the necessary improvements.Lastly, I want to acknowledge that you have been a loyal guest in the past, and I understand that this recent experience did not reflect the level of service you’ve come to expect from us. We are committed to restoring the quality and service that made you a frequent visitor, and I hope you will give us another chance to make things right.Thank you once again for your honest feedback, and please accept my sincerest apologies for the inconvenience and discomfort you experienced. If you have any further concerns or if there’s anything else I can do to assist, please don’t hesitate to reach out to me directly at [phone number] or [email address].Sincerely,Marlon ManaloAsst. Front Office ManagerPark Inn by Radisson Iloilo
Marylen_Arlos11
Standard-værelse
Overnattede i jan. 2025
Familie
1 anmeldelse
8.5/10
Meget god
Slået op den 20. feb. 2025
Thank you so much,we had a great stay here with my family.Location and services is really great.Hopefully we can go back again. God bless
Oversæt
Svar fra overnatningssted: Dear Marylen_Arlos11,Greetings from Park Inn by Radisson Iloilo! Thank you for taking the time to share your wonderful feedback. We’re thrilled to hear that you enjoyed the great view and the peaceful atmosphere during your stay.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon for another memorable experience.Sincerely,Aaron SusonDuty ManagerPark Inn by Radisson Iloilo
MARIECAR DELA CRUZ
Standard-værelse
Overnattede i feb. 2025
Par
5 anmeldelse
9.0/10
Fantastisk
Slået op den 29. apr. 2025
Nice location, near SM Iloilo.
Oversæt
Svar fra overnatningssted: Dear MARIECAR DELA CRUZ,Greetings from Park Inn by Radisson Iloilo!Thank you for your feedback. We're pleased to know you liked our location and its proximity to SM Iloilo.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Best regards,Aaron SusonDuty ManagerPark Inn by Radisson Iloilo
Gæstebruger
Superior-værelse
Overnattede i okt. 2024
Forretningsrejsende
4 anmeldelse
10.0/10
Enestående
Slået op den 14. nov. 2024
We had a very relaxing stay here. At the end of the day working we were comfortable. We stayed in a suite it was spacious for the 3 of us. We’d love to come back again
Oversæt
Svar fra overnatningssted: Dear Guest User,Greetings from Park Inn by Radisson Iloilo!Thank you for sharing your experience with us! We're so happy to hear that you had a relaxing stay and that the suite was spacious and comfortable for you and your companions. It’s great to know that we could provide a restful environment after your busy day. We’d love to welcome you back anytime and look forward to your next visit!Best Regards, Aaron Suson Duty Manager Park Inn by Radisson Iloilo
dela cruzeduardo
Standard-værelse
Overnattede i feb. 2025
Familie
1 anmeldelse
10.0/10
Enestående
Slået op den 1. apr. 2025
Good place as a base in Iloilo City. Close proximity to everything and Grab taxis are always available.
Oversæt
Svar fra overnatningssted: Dear dela cruzeduardo, Greetings from Park Inn by Radisson Iloilo!I am personally reaching out to thank you for providing your honest feedback on your recent stay with us. We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement. It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay. Best regards, Aaron Suson Duty Manager Park Inn by Radisson Iloilo
Gæstebruger
Standard-værelse
Overnattede i feb. 2025
Par
1 anmeldelse
10.0/10
Enestående
Slået op den 13. mar. 2025
This hotel is in a prime location next to a premier mall. You are able to walk to the mall under cover directly from the hotel. The rooms are kept pristine with a good view of the area and amenities. The breakfast buffet is well stocked with an excellent array of items while the service there was outstanding. I do recommend the checking time be changed to 2:00pm so there are less people like us waiting to get their room.
It is very easy to get to tourist spots from here on various transportation options, such as Grab, taxi, and air conditioned mini buses.
Oversæt
Svar fra overnatningssted: Dear Guest User, Greetings from Park Inn by Radisson Iloilo! I am personally reaching out to thank you for providing your honest feedback on your recent stay with us. We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement. It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay. Best regards, Aaron Suson Duty Manager Park Inn by Radisson Iloilo
Pu1121
Standard-værelse
Overnattede i feb. 2025
Familie
2 anmeldelse
10.0/10
Enestående
Slået op den 14. mar. 2025
We made an on-the-spot booking, and everything went smoothly. The location is perfect, the rooms were clean, and the amenities were great. Since we were three adults and two kids, we booked two rooms, and to our delight, the hotel upgraded us to a connected room—which was such a thoughtful gesture! It made our stay even more convenient and enjoyable.
We truly appreciate the amazing service, and when we return to Iloilo, we will definitely stay here again. Highly recommended!
Oversæt
Svar fra overnatningssted: Dear Guest Pu1121,Greetings from Park Inn by Radisson Iloilo! I am personally reaching out to thank you for providing your honest feedback on your recent stay with us. We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement. It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay. Best regards, Marlon ManaloAsst. Front Office ManagerPark Inn by Radisson Iloilo
Dave
Standard-værelse med kingsize-seng
Overnattede i feb. 2025
Par
3 anmeldelse
8.0/10
Meget god
Slået op den 10. mar. 2025
Breakfast was a little pricey,but the service was good.
Room was clean....nice atmosphere, with music in the hallway....good touch.
Oversæt
Svar fra overnatningssted: Dear Dave, Greetings from Park Inn by Radisson Iloilo!I am personally reaching out to thank you for providing your honest feedback on your recent stay with us. We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement. It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay. Best regards, Aaron Suson Duty Manager Park Inn by Radisson Iloilo
Cansana
Standard-værelse
Overnattede i feb. 2025
Forretningsrejsende
21 anmeldelse
8.0/10
Meget god
Slået op den 2. mar. 2025
Great service however the hotel must operate all three elevators specially when hotel is fully booked.
Oversæt
Svar fra overnatningssted: Dear Cansana,Greetings from Park Inn by Radisson Iloilo!Thank you so much for your feedback! We’re really glad to hear you enjoyed the service. We completely understand your concern about the elevators, especially when the hotel is busy. We’re always looking for ways to improve, and your comment is valuable in helping us enhance the guest experience. Hope to welcome you back soon! Sincerely, Aaron Suson Duty Manager Park Inn by Radisson Iloilo
Angie
Overnattede i jul. 2024
Forretningsrejsende
2 anmeldelse
10.0/10
Enestående
Slået op den 22. aug. 2024
very accommodating staff and whatt I love about it is very accessible to the mall and the spa plus with Free brekky it's very cheap with very nice clean hotel
Oversæt
Svar fra overnatningssted: Dear Angie,Thank you for taking the time to share your feedback from your visit to the Park Inn By Radisson Iloilo . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our staffs.It is always a pleasure to have you as our guest and on behalf of all the entire team at Park Inn By Radisson Iloilo, I look forward to welcoming you back.Best Regards,Melissa MestidioDuty ManagerPark Inn by Radisson Iloilo
John allan Pahilagao
Standard-værelse med kingsize-seng
Overnattede i okt. 2024
Solorejsende
21 anmeldelse
10.0/10
Enestående
Slået op den 19. feb. 2025
Ac wasnt cold enough. Toilet a bit unmanaged can be improved. Modern but need cleaning
Oversæt
Svar fra overnatningssted: Dear John allan Pahilagao,Greetings from Park Inn By Radisson Iloilo. I am reaching out to you personally as we would like to thank you for taking the time to complete the survey. It is always encouraging to learn that our guests enjoyed the services we provided, as same as sharing guests' feedback if any concerned area needs to be improved. We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. We value your feedback and would be grateful for any additional information you could provide us with regarding areas in which we can improve. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to our Park Inn By Radisson Iloilo in the near future.Sincerely,Aaron SusonDuty ManagerPark Inn by Radisson Iloilo
Nina Gelladuga
Suite med 1 soveværelse
Overnattede i jan. 2024
Familie
2 anmeldelse
10.0/10
Enestående
Slået op den 1. apr. 2024
One of the best hotels I’ve stayed in. It’s new, it’s clean, rooms are spacious enough for our family of 5, place is convenient and the staff are friendly.
Oversæt
Svar fra overnatningssted: Dear Nina Gelladuga, Thank you for taking the time to share your feedback from your visit to the Park Inn by Radisson Iloilo. We are delighted to read from your review that you had enjoyed your recent stay with us, and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Inn by Radisson Iloilo, I look forward to welcoming you back.Sincerely, Marlon ManaloAsst. Front Office ManagerPark Inn By Radisson Iloilo
Jay Pee Dela Cruz
Standard-værelse
Overnattede i jan. 2024
Rejs med venner
44 anmeldelse
10.0/10
Enestående
Slået op den 7. feb. 2024
Super duper relaxing place. The hotel is so comfortable and the food is delicious and clean 🤩🤩🤩🤩🤩🤩🤩🤩 and nearby to the places and restaurant
♥️♥️♥️♥️♥️
Oversæt
Svar fra overnatningssted: Dear Jay Pee Dela Cruz, Thank you for taking the time to share your feedback from your visit to the Park Inn by Radisson Iloilo. We are delighted to read from your review that you had enjoyed your recent stay with us, and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Inn by Radisson Iloilo, I look forward to welcoming you back.Sincerely, Marlon ManaloAsst. Front Office ManagerPark Inn By Radisson Iloilo
Gæstebruger
Standard-værelse
Overnattede i okt. 2024
Forretningsrejsende
2 anmeldelse
10.0/10
Enestående
Slået op den 19. nov. 2024
Very accessible, friendly staffs, nice food and comfortable rooms.
Oversæt
Svar fra overnatningssted: Dear Guest User,Thank you for your wonderful review! We’re so glad to hear that you found our location convenient, our staff friendly, and the food and rooms to your liking. It's always our goal to provide a comfortable and welcoming experience for our guests, and we truly appreciate your kind feedback. We look forward to having you with us again on your next visit.Best Regards, Aaron Suson Duty Manager Park Inn by Radisson Iloilo