Serenis Hotel - All Inclusive

Ilk başta personel cok cok kibar yemekler Cok iyi en ölü sezon olmasina ragmen kuzu tandirdan icli kofteye patlican kebebindan baklavaya 4, 4 luk menüler ve lezzetli , odasi ***et konforlu, tesis alani ***et geniş ve ferah,tek zayif noktasi plaj kısmı yeterince şık degil ama yine de herturlu olanak mevcut servis ve plaj personel cok iyi hepsine teşekkürler...

Tüm otelin personellerine Her sey icin cok tesekkür ederiz her sey cok güzeldi

I have no idea where to start. Firstly our private transfer we booked didn’t turn up. We were stuck in 52 degrees trying to find our transport to the hotel. We evidently went to a kiosk and they managed to help us and off we went to the hotel. Upon arrival at the hotel the revolving doors were broken and you had to push your way through them. (Not a great first impression) The staff who were on reception were rude from the offset. We were taken to two rooms that we had booked “assuming these were ours” when we opened the door the rooms were dirty, with bits all over the floors and along the tables etc. We mentioned that the room was dirty and the boy who took us had no idea what we were saying and didn’t speak English. As we got back to reception the older male said, that’s 200 euros. I replied 200 euros for what?? He went your room! I said I don’t think so, we have just paid £4000 for this holiday why are we paying another 200 euros? He went your room not good NOT GOOD you have this room! I said no! Take us to our room now! We got taken to our actually rooms and again they were dirty but at this point we were fed up and as stated the boy didn’t understand English. WiFi they told us was 20 euros per device per week! We didn’t pay for this! The safe in your room you had to pay for also! The towels in your rooms weren’t changed often. As you can see in the picture this was left for us as a “clean towel” It looked like it hadn’t been washed in months! Not acceptable at all for a 5* hotel! The bed linen was a cotton bed sheet which was torn. There wasn’t any too sheets what you have is a thin woollen viscose blanket which was ratty! The bathroom floors be very careful. They are so slippery!!! There was supposed to be a room where you could play table tennis and pool etc but this was shut and locked up so you couldn’t use it! If you wanted to play pool you had to use one that you had to pay for!! Everything about this hotel was just about taking your money!! We went to look at the restaurants that are advertised and to our shock there were only 1 restaurant and the pool bar but advertised on the websites there are supposed to be 4 restaurants!!! They also advertise a children’s buffet but they DID NOT have a child's buffet! The main acceptable thing about the food was the meat they cooked on the BBQ apart from that the food for us personally wasn’t good at all even though they had options. It was barely hot with flies all over it all. The cakes/desserts left out in the heat not in chilled fridges or on chilled plates etc. They again had flies all over them. They ran out of basics stuff like bread!!! How can you run out of the basics?! In the jams etc they had dead flies floating in and nobody came and changed it after being told! Cockroaches dead near the food too. Absolutely disgusting! While you were putting food onto your plate people were literally snatching the spoons and tongs out of your hand!!!! I have never experienced such rude