Merve Sun Hotel & Spa

Everything was OK apart from the food. You cannot eat here at all.

can say that the whole experience was very unpleasant. from the moment I arrived at the hotel at 11 to 12 at night - the boy/gentleman at the reception was very irresponsible in doing the job properly. we were a group of 27 people, we had 8 family rooms and 3 double rooms and a single room. the booking was created 3 months ago. after I arrived at the hotel, the gentleman who didn't want to say his name (they seem a little taller than me) on April 25, it was at night. He kept us at the reception until 3:30 in the morning because he could not calculate and follow the steps to be able to make the reservations and give us the room key. she was very messy, irresponsible to do her job, very bad English. he spoke very badly, yelled several times at us... it was a very unpleasant experience. the next day everything was resolved with the manager Hasan who listened, explained and solved the check-in - but to sit at the reception and wait after a 5 hour flight and then an hour from the airport seems like too much. reception was poor on the short man's shift (on the other shifts the tall man was perfect and the lady/miss was cool). I ate the same food every day, I would say 1 star - sometimes the same food from lunch to dinner/ or maybe they cooked the same food but it didn't taste good sometimes. some food ok. The waitress , if you offered them money, they served you very nice and smiles if not, don't even bother to smile , sometimes if you asked them for something, they answered back I don’t have time and leave. sometimes the food wasn't enough, if they ran out of food, they didn’t replace. the rooms are clean and spacious, comfortable beds, air conditioning, bathroom ok - it could be better if they are renovated - the shower cabin in room 4309 is not very well maintained. my room, for example, was never cleaned, other colleagues were clean, other rooms were not. Clean towels but they don't change them on time or they take them away and then they don't bring them back, they said they don't have clean ones until the next day from reception The pool is clean, the sunbeds are clean, the bar is ok, sometimes too crowded but ok, the drinks are not very quality but ok. the activities were 10 out of 10 amazing time fun. beautiful beach - not very clean but ok. the food at the beach is ok - sometimes better than at the restaurant. I will not recommend the hotel very bad , bad behaviour from staff and not English speaking. 2 out of 20 people

We stayed at the Merve Sun for 3 days the hotel is nice,clean The staff are wonderful and helpful Ekrem helped very much he was always there to help.always happy and smiling sadly we go home before ala carte restaurant will open but will be back very soon Enjoy.your holiday