Woodlands Lodge Ilford

this room was provided to us with really bad conditions.we found urine on the floor and it was smelling bad.eventhough we asked to change the room they did not do.it was horrible to stay a nigjt in the room and we we treated so mean by them. Eventhouht we complain this they never looked into that.after two days they swift us with a another room and that room got a problem with damaged lock. this hotel and the service is really bad and they never think about the people and they want only money we are shocked with their service and its so frustraing

They share another location for another house near them for completely different quality. They also refer people to other hotels near them. Not professional at all.

We had a beautiful experience. Friendly staff and beautiful place to be.

Very terrible, I was moved to another hotel then to another, I just left and went to book another hotel. Won’t recommend to anyone. Service was terrible

Similar to a few reviews on this website and trip advisor. On arrival I was ambushed with a holding deposit fee which wasn't advertised anywhere on Trip.com's app. On asking why this is required, the receptionist repeated "Every hotel does this" - which clearly isn't true if so many people are commenting on it. When asking if it's possible to just cancel and have the booking refund, the colleague essentially gloated saying "We already have the money, there's no cancellations on this booking." So now I have to go through PayPal to escalate this. What makes this more frustrating is that it was midnight, and they were perfectly comfortable sending me out the door and couldn't at least come to some compromise. It's a little disheartening, and I'm just glad I wasn't a family or a solo traveller who wasn't familiar with the area. Do better please.

位置超級差，感覺都出倫敦了。從地鐵站出來走路感覺快要有一公里了。到了前台，他們叫我上車，司機把我拉去了另一個酒店，讓我住在另一個酒店裡。不過沒有額外收我錢。