Misty Range Resorts

members were sitting nearby, but neither of them informed us about any restrictions. Feeling confident that it was accessible, we stepped onto the terrace to enjoy the view and take some photos. To our surprise, a staff member suddenly approached us in an unreasonably harsh and rude tone. He said, “You have to leave here; it’s not allowed,” and continued to make a few other unkind remarks that were completely unnecessary. His behavior was abrupt, unprofessional, and deeply upsetting. A simple, polite explanation would have been enough to clarify the rules, but instead, we were treated as if we had done something wrong. The lack of clear signage, communication, and basic courtesy made this incident highly disappointing. Hospitality is about making guests feel welcome, even in situations where rules need to be enforced. Unfortunately, this resort failed to meet even the most basic standards of guest relations, leaving us humiliated and ruining the overall mood of our trip. We hope the management takes this feedback seriously, trains their staff in proper customer service, and ensures such incidents don’t happen again. Future visitors deserve a much better experience than what we encountered.

I really like this place but my 7 year old daughter had problems like ear blockage and ear pain but me and my daughter really love this place. Me and my daughter really loved the waterfall, 16D movie and children's park. It was a nice best visit.