Holiday Inn & Suites Idaho Falls

Worst hotel staff I have ever met in the world and the poorest service from Trip.com. Terrible experience due to her ignorance of checking- in process. I had booked 2 nights through Trip.com and I showed up on the second day due to the flight cancellation. She rejected my check-in because I did not inform my late check-in. It took 3 hours for me to check in only after I paid for a night's stay there. I will never forget this hotel and the terrible staff I met there. I am very sorry for the Trip.com about the lack of help then even though I called them many times. they were simply helpless. I want Trip.com to pay me back the fee I double paid.

Hotel management is usually playing on their phones on the back room hiding from doing their jobs. I hope the Ball family knows how their investment is being handled.

Just ok for one night

入住就發現床單很臟，叫服務員來清理，等了很久無果，又再次去催促更換床單。服務差、不乾淨，不會再來了

酒店很新，非常乾淨，前台服務人員很熱心，住宿體驗非常棒

到的時間較晚，總體不錯停車方便

Nice decor hotel located easily off/on I-90, restaurants and gas stations within walking distance. I would give this a 10 rating however, the cons take it down to like 2. They do not have complimentary breakfast, you are issued one ticket to take to the adjoining restaurant which means only one person in the party gets to eat free, everyone else in the party has to pay. Husband indicated there was 2 in his party (he is also a diamond elite member), he was told by clerk only one ticket per room. No complimentary coffee in the reception area. Have to go to the restaurant and buy it at premium prices. Not a pet friendly hotel. Pros include nice big room and large parking lot suitable for vehicles towing trailers. But would not stay there again.

I'll start by saying the staff was very friendly and the hotel room was clean. The bed was comfortable. Where it was disappointing was that I had booked a 2-Queen Suite a couple of weeks in advance, but we ended up in a standard room (which is what I fortunately was charged for.) Upon entering the bathroom, the only towels were 1 bath towel and 1 washcloth. I called the front desk and requested another bath towel and 2 hand towels. Staff was very attentive and brought towels right away, but the hand towels requested were washcloths. Then we discovered there was no floor mat/towel. We weren't going to call again, but I'll tell you using a washcloth for a floor mat was a challenge. I don't know - this is just basic housekeeping stuff that should have been properly prepared. Anyway, I can't give this more than an average stay.

What an amazing find!! We got a great deal on Priceline. The hotel is immaculate and beautiful. From the minute you walk in, you feel at home. I cannot express how welcoming the staff was as we checked in. The room was newly decorated and the beds WOW, so comfortable. The added accessories (shampoo, soap etc) was a great touch. The spa was heated perfect and a great size. It's outside, but good wind cover. There is a firepit outside adjacent to the spa with really nice comfy seating. The pool is inside and was warm and super clean. There is a burger restaurant inside the hotel. I give it three stars for taste. One star for service. We sat at the bar several minutes while the one bar tender spoke to a friend. Then she grilled me over my id (I'm 60 yrs old lol). She finally said she just had not seen the new California licenses. So may just a Cali hater. But drink was good. We ordered food from our room later from the restaurant. They said it would be 15-20 minutes.We had to call to check on it 50 min later. They said should be on its way. About 15 later it arrived. Order was completely wrong but we were done and hungry so we kept it. They need customer service lessons from the hotel staff haha. All said and done. This will be our hotel stay every time.