Hacienda San Juan Resort

I would Not recommend Hacienda San Juan Resort. The staff there is extremely rude and UNaccomodating! We were looking for a place to have an early dinner after spending some time in Paracas and Huacachina. We decided to go to Hacienda San Juan because we were told they offer day pool passes. We thought perfect, have an early dinner, spend some time by the pool and head back to Lima later in the evening to avoid all the traffic. The young man who sold us the pool day passes was rude his whole demeanor was unwelcoming. Our waiter was a bit clueless and forgetful and the young lady at the front desk was also rude. When it was time to get in the pool we asked for towels, and we were denied the towels because we were not guest to the Hacienda! It’s not like we were asking for bathing suits! How can they sell us pool passes and deny us the use of towels? How can that be a policy? The young man who sold us the pool passes never disclosed that we were not going to be able to use the towels or else I believe we wouldn’t have bought the pool passes. We had to go to the front desk and ask to speak to a supervisor in order for us to be accommodated. It was an uncomfortable experience all in all. I don’t know why they offer pool passes if they are going to make their “day guest” jump through hoops to get towels. BUT I will end this review by saying that their food and drinks were phenomenal I won’t deny that. I believe their staff needs better training in hospitality and communication. They should also revise their pool pass policy to guarantee a memorable and pleasant visit.

This hotel offers you a valuable stay with an amazing clean and extra big room, the doors open to the garden and the big clean pool is just in-front of you. The shower and bathroom are just perfect Breakfast was nice, staff was nice and i highly recommended this amazing hotel.

Definitivamente no lo recomiendo... comprometen sus instalaciones para tantos otros eventos que descuidan la atención a los huéspedes... lamentable y preocupante saber que iniciaron operaciones como un restaurante antes de ser hotel cuando …Más

Las instalaciones son muy buenas y tiene muchas áreas y actividades que no se ven en las página web o redes sociales, realmente me quedé sorprendida de todo lo que te ofrecen tanto en áreas como actividades para los huéspedes. Me parece que la comida del restaurante podría mejorar, no es mala, pero tampoco es muy buena. Deberían surtir y abastecer más el minimarket o tiendita que manejan, teniendo en cuenta que no hay tiendas a los alrededores.

Me encantó la habitación y el área de la piscina para las habitaciones, es súper privado, tranquilo. A pesar de haber un evento en el hotel, nosotros ni cuenta. Además es pet friendly, hemos disfrutado mucho junto a nuestra mascota :)

Un lugar muy tranquilo para estar. Hermosos paisajes y piscinas para pasar el día. El personal de seguridad de la entrada es muy gruñón. No por ser de seguridad deben dejar de ser cordiales y amables. De resto, una maravillosa experiencia, tanto en el hotel como en el restaurante, deliciosa la comida.