kyliemills1989
16. august 2024
Mixed Experience - Definitely Not 4-Star Standard We recently stayed at this hotel, and while there were some positive aspects, unfortunately, the negatives really took away from our overall experience. Arrival: Check-in was frustrating. No check-in time was advertised, and we ended up waiting for hours with no communication from the staff. To make matters worse, there were no offers of anywhere to freshen up, which was particularly hard as we had children with us who were exhausted after traveling. The long wait was especially difficult for them, and it left us starting our holiday on the wrong foot. Rooms: The rooms were a real disappointment. They were dated, uncomfortable, and not particularly clean. The bathroom had mould, the shower wasn't working properly, and the air conditioning was poor and outdated. To top it off, we experienced a power cut. While staff rectified this quickly, it was still inconvenient. Main Pool: The main pool was dirty and murky with a green scum that made swimming unpleasant. It wasn’t cleaned until after a serious incident, even though complaints had been made to the rep prior. There was no communication to the guests about this, which made it seem like they were trying to sweep the issue under the rug. Infinity Pool: The infinity pool was also murky, to the point where you couldn’t even see the bottom or anyone swimming in it. The bar by the infinity pool inexplicably started charging after 6pm, which is ridiculous for an all-inclusive resort. Mermaid Meet and Greet: This was very crowded, slippery, and potentially dangerous. The mermaids were significantly late, which added to the chaos, leaving children frustrated and restless. Outdoor Snack Bar: The snack bar was unhygienic and slippery at all hours of the day. We also overheard a woman being told that she needed to be a “favorite” to get pizza, which was very unprofessional. Toilets: The toilets were broken, with bad locks and gaps in the doors. They were slippery and poorly located, with not nearly enough for the size of the hotel. Beach: Despite being advertised as a hotel-owned beach with direct access, it was neither. This was misleading and disappointing. Drinks: The drinks were of poor quality, and the queues were long due to a lack of staff. The water provided was disgusting, tasting heavily of chlorine. Sunbeds: The sunbeds were broken and packed tightly together. Guests were reserving them in the middle of the night despite the supposed 8am rule, and staff did nothing to enforce this. Overcrowding: The hotel was overcrowded, made worse by water park guests being allowed to roam freely, which raised safety concerns. On a more positive note: Staff: The staff were generally lovely, friendly, and always happy to help. Food: The food was a pleasant surprise. There was a good variety, it was fresh, and for an all-inclusive, it was quite good. The à la carte restaurants were a nice break from the overcrowded buffet. Entertainment: The enterta
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