M Square Hotel

We reached late at around 2am. I regretted the moment I stepped in to the room and paying the whole amount of about 27,000+ for a 5-night stay. The room was not prepared or cleaned, The room and bathroom were reeking of pungent cigarette smoke, So were the pillows and bed. The towels, bed sheets and duvet had stains. The floor towels appeared cleaner than the bath towels. There was mold on the bathroom wall. Even one of the toilet roll had mold on it. If you took a shower, the whole bathroom will be full of water. It looked like it was ages that the soap dish was cleaned. Worst of all, I saw one of the cleaning staff use the face towel to clean the mirror, the bathroom sink and the toilet bowl. It was disgusting that I almost puked. I had my doubts and never touched the face towel. I used only tissues and my suspicion turned out right. If you care about hygiene and your health, then NEVER stay in this hotel. Only Deepak from the reception, seemed professional. The rest were not at all friendly and least bothered. Nobody had the courtesy to greet the customers. They were all too keen to either get a tip or were more interested in watching something on their mobile phones, as guests walked by. Most of the hotels close by were either exorbitantly overpriced or were not available (due to Christmas and New Year). I ended up booking in this hotel after watching some review of youtube and expected it to be good, being in high-tech city. Boy! was I in for a big shock and disappointment. The pictures on the net are so deceiving. Even the tea I ordered, was overpriced (Rs,55). The tea served at a small stall near the main road, was a million times better and costed less than half what the hotel charged. I felt sorry for the guests who I hosted. They came to Hyderabad for the first time and this was the kind of service they got. I stayed in so many hotels all over the world and in India and this hotel certainly takes the biscuit for the 'worst hotel I ever stayed'. I would give it a -5 (Minus 5), if there was a ranking like that

The hotel had hair on its floor. The sheets were unclean and the lobby was full of pathetic dirty linen. Extremely disappointing

Overall everything was good as i observed. Service was delay response. They need to improve their service quality level

All the updates were timely which gave me smooth experience during my travel and stay. Will recommend to my friends for sure.

Location was perfect, breakfast was awesome, amenities was good and services was very lovely. Had large car park with lots of space. Overall i was very happy with

Super rooms with proper cleaning and very good service. Morning breakfast is the highlight very great. Even if the check-in time is 2pm they had always tried for our early check-in. Its been almost 4 years now we have been visiting hyderabad and staying in the same hotel property. Looking forward for the same service ahead. Thank you.