Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa

Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa anmeldelser

Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa

No. 5858 Taihu Road, Wuxing District, Huzhou, Zhejiang, 313000, ChinaVis hoteloplysninger
Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa
Sheraton Huzhou Taihu Lake Hot Spring Resort & SpaSheraton Huzhou Taihu Lake Hot Spring Resort & SpaSheraton Huzhou Taihu Lake Hot Spring Resort & Spa
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Gæsteanmeldelser

4.7/5
Enestående
8896 anmeldelse
Bekræftede anmeldelser
Placering4.8
Faciliteter4.6
Service4.7
Renlighed4.7
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Alle anmeldelser(8896)
Positive anmeldelser(8732)
Anmeldelser med billeder/video(4238)
Lækker morgenmad(734)
Afsondret udsigt over sø(582)
Afslappende varme kilder(491)
Fremragende til børn(295)
Lækker buffet(161)
Luksuriøst(129)
Har faciliteter til børn(47)
Negative anmeldelser(164)
JuanJSh
Hollywood-værelse med kingsize-seng
Overnattede i feb. 2025
Solorejsende
4 anmeldelse
5.0/5
Enestående
Slået op den 31. mar. 2025
The experience was very good. The hotel is very comfortable and has a good views. Andy is very kind and attentive, she received me with a beautifull smile and gave me a very complete explanation about the hotel, services, and some spots to visit. During the stay, she was allways attentive to my comfort. When I leave, I forgot my laptop at the room. Fortunately Andy take care of it and she sent it to my home very fast, it arrived in a few hours. Thank you very much!!.
Oversæt
Svar fra overnatningssted: 躺追太湖日出,感受心中的橘子海,感謝您抽出時間分享如此詳細的入住體驗!我們非常高興得知您在酒店度過了舒適愉快的時光,並對周邊景色感到滿意。您的認可對我們團隊是極大的鼓勵。特別感謝您對安迪服務的暖心描述——她始終以熱情的微笑和專業的態度為客人創造賓至如歸的體驗,您提到的細節(如貼心介紹、關注住宿舒適度)正是我們服務理念的體現。關於您遺落的筆記本電腦,我們十分理解這種情況的緊迫性,安迪和團隊能高效協助物歸原主,這讓我們倍感欣慰。您的滿意是我們前進的動力,期待在不久的將來再次為您服務。如有任何特殊需求,歡迎隨時聯繫我們!祝您一切順心,
JainVikash
Tianlai One-Bedroom Exclusive Villa (Private Space)
Overnattede i feb. 2025
Forretningsrejsende
1 anmeldelse
2.5/5
Slået op den 12. mar. 2025
This Villa resort is worst and old, cleaning and amenities are very very bad. Life biggest mistake to book this hotel.
Oversæt
Svar fra overnatningssted: Dear GuestFirst of all, thank you for your comments. It’s really a pity that you are not satisfied with our hotelWe sincerely hope that you can contact us, let us know the details of your stay experience, and can give us specific feedback, we will also make further adjustments and improvements according to your feedbackThank you again for the time taken and truly appreciate your feedback. Looking forward to welcoming you back to Huzhou in the near future.
Silvia Albano
Guestroom - With View (Double Bed) (Window, Bathtub)
Overnattede i aug. 2024
Solorejsende
3 anmeldelse
4.7/5
Vidunderligt
Slået op den 8. sep. 2024
The Sheraton Huzhou Taihu Lake Resort and Spa is an amazing structure in an ideal location that offers a full set of facilities to its customers. The consierge Ruben is highly professional and his dedication and care on the clients’ needs is remarkable. He played a pivotal role in making this short stay excellent on all point of view. The hot springs deserve to be visited and the breakfast is very good.
Oversæt
Svar fra overnatningssted: Dear guest,Thank you for the great review of Sheraton Huzhou Hot Spring Resort! We are glad that you enjoyed the stay and please do believe that we will do our best to give all guests the best resort experience that so many of our guests have grown so fond of. It is our commitment to provide the best accommodation experience to our guest and we are very pleased to learn that you had an enjoyable stay with us. We sincerely look forward to welcoming you again in the near future.Best regards,
游费佩芳
Tianlai One-Bedroom Exclusive Villa (Private Space)
Overnattede i sep. 2024
Par
5 anmeldelse
5.0/5
Enestående
Slået op den 30. okt. 2024
It was a wonderful stay during our trip to Huzhou. The complex is really nice and spacious, with sitting room, bedroom and a kitchen. Rubennnnn is helpful and explain all details. The breakfast is delicious and got plenty of choices with Western,Asian (Japanese). We will go there again if we visit Huzhou next time. I booked through trip.com and it was a good deal.
Oversæt
Svar fra overnatningssted: 躺追太湖日出,感受心中的橘子海,親愛的旅行家,感謝下榻有着可一覽太湖美景的各式湯泉和湖上光影精靈般燈光秀的月亮酒店,並認可我們的服務,我們深表榮幸。我們不僅為賓客提供優越的服務,更向賓客傳遞着温暖和誠意,我們非常希望不久的將來能有幸再次為您提供難忘的度假體驗,祝您生活愉快!
Jairo
Guestroom - With View (Double Bed) (Window, Bathtub)
Overnattede i jul. 2024
Par
3 anmeldelse
5.0/5
Enestående
Slået op den 2. sep. 2024
We had a wonderful stay at this resort, which offers stunning architecture and decor, an inviting outdoor swimming pool, and excellent and relaxing hot springs. A special mention to Max Gu, the front desk employee, who speaks fluent English and is exceptionally kind and helpful- a true asset for welcoming international guests. A few things need improvement: bath towels were quite used and the breakfast eggs station was too slow, indicating a need for more staff to help speed up the service.
Oversæt
Svar fra overnatningssted: Dear guest,Thank you for the great review of Sheraton Huzhou Hot Spring Resort! We are glad that you enjoyed the stay and please do believe that we will do our best to give all guests the best resort experience that so many of our guests have grown so fond of. It is our commitment to provide the best accommodation experience to our guest and we are very pleased to learn that you had an enjoyable stay with us. We sincerely look forward to welcoming you again in the near future.Best regards,Hotel Management
NIHAT
Stort Gæsteværelse - Sø-Udsigt (2 senge)
Overnattede i nov. 2023
Familie
52 anmeldelse
4.0/5
Meget god
Slået op den 3. jan. 2024
Wonderful design and amazing atmophere near the Taihu lake. Breakfast also was delicious. only hotel staff not enough for sufficent service during crowded period. Hot spring common areas was messy due to less staff there.
Oversæt
Svar fra overnatningssted: Dear,First of all, thank you for your detailed comments. It’s really a pity that you are not satisfied with our hotel. Please do believe that we will do our best to promote our maintenance and service. We'll strengthen the training of our employees, so that we can provide the best accommodation experience to our guest.Thank you again for the time taken and truly appreciate your feedback. Looking forward to welcoming you back to Huzhou in the near future.
James chenjiyou
Gæsteværelse - Søudsigt (Dobbeltseng)
Overnattede i apr. 2024
Solorejsende
2 anmeldelse
5.0/5
Enestående
Slået op den 19. maj 2024
Excellent service with good attitude.I was quite enjoying the spring which had several herbal medicines/ red wine and rose.
Oversæt
Svar fra overnatningssted: Dear guest,Thank you very much for your kind comments. We are truly delighted to hear from our guests and learn of their experiences at our Resort. Our dedicated teams are at the service of our guests to ensure they have a wonderful and memorable stay at the “Ring of Happiness”. We look forward to welcome you and your family in the near future when your time and travel plans permit.Warm regards
Wanfengxiyue
Værelse med 1 kingsize-seng
Overnattede i aug. 2024
Forretningsrejsende
1 anmeldelse
5.0/5
Enestående
Slået op den 10. okt. 2024
很不错的体验。skksjsjdhhdjsjsjjsjsjsjsjjsjsjdjsjsjkskskksksksksksk
Oversæt
Svar fra overnatningssted: 觀太湖日出看太湖美景,親愛的旅行家,感謝下榻有着可一覽太湖美景的各式湯泉和湖上光影精靈般燈光秀的月亮酒店,作為您的度假之選併為酒店留下高度評價。酒店位於風光秀麗的太湖南畔,這裏依山傍水,綠翠環繞,每個視角都是一幅唯美的畫面,湖州喜來登獨特的造型更令這秀美的畫面熠熠生輝。相信酒店人性化的設施、多樣化的美食及貼心的服務都為您的出遊留下了美妙的回憶。再次感謝您入住,期待您的再次光臨並祝願您一切順利。
Gæstebruger
Værelse med 1 kingsize-seng
Overnattede i sep. 2023
Par
5 anmeldelse
4.2/5
Meget god
Slået op den 4. nov. 2023
Good hot springs. You get complimentary tickets as you check-in. Breakfast is nice. They have mix of Western and Chinese food. The view is amazing Room was spacious and clean Swimming pool facilities were alright The place gave a vibe of retirement house. A lots of Chinese grandpas and grandmas ruin five-star hotel magic by their rural behaviour. The customer service doesn't meet 5 star hotel grade. We met only 1 staff who was able to speak English. There is no any food service in hotel after 11 pm which is also shame for 5 star hotel
Oversæt
Svar fra overnatningssted: Dear Guest,First of all, thank you for your recognition of our hot spring and breakfast, and thank you for your helpful comments and suggestion. Your question has been timely feedback to the relevant departments, we will strengthen the language training and assessment, we will continue to work hard in all aspects of self-improvement, to provide you and other guests with a pleasant travel experience, so that guests have a sense of value for money. Thank you again for staying and we look forward to seeing you again and wish you all the best.
Gæstebruger
Værelse med 1 kingsize-seng
Overnattede i okt. 2023
Par
1 anmeldelse
5.0/5
Enestående
Slået op den 21. nov. 2023
Great service and a great room. 1120956
Oversæt
Svar fra overnatningssted: Dear guest,Thank you very much for your kind comments. We are truly delighted to hear from our guests and learn of their experiences at our Resort. Our dedicated teams are at the service of our guests to ensure they have a wonderful and memorable stay at the “Ring of Happiness”. We look forward to welcome you and your family in the near future when your time and travel plans permit.
Desmond D.
Gæsteværelse - Søudsigt (Dobbeltseng)
Overnattede i jun. 2023
Par
15 anmeldelse
5.0/5
Enestående
Slået op den 26. jul. 2023
The service was excellence with special thanks to Ms. Andy and the Manager - Mr. York Chen. During my stay, although was just one day, York was very attentive to my request. He personally led us to our room after the check in. He will text me to update on the best timing to have breakfast, to view the light up of the hotel and more. Andy was very patience in helping me to checking. As it was our anniversary, Ms. Andy initiated on giving us a cake and a bottle of red wine for our celebration. Kudos to both of you.
Oversæt
Svar fra overnatningssted: Dear guest,Thank you very much for your kind comments. We are truly delighted to hear from our guests and learn of their experiences at our Resort. Our dedicated teams are at the service of our guests to ensure they have a wonderful and memorable stay at the “Ring of Happiness”. We look forward to welcome you and your family in the near future when your time and travel plans permit.Warm regards
Gæstebruger
Værelse med 1 kingsize-seng
Overnattede i maj 2024
Rejs med venner
4 anmeldelse
4.2/5
Meget god
Slået op den 13. jun. 2024
Very serene and beautiful surroundings
Oversæt
Svar fra overnatningssted: Dear guest,Thank you very much for your kind comments. We are truly delighted to hear from our guests and learn of their experiences at our Resort. Our dedicated teams are at the service of our guests to ensure they have a wonderful and memorable stay at the “Ring of Happiness”. We look forward to welcome you and your family in the near future when your time and travel plans permit.Warm regards
Twanajafer
Værelse med 1 kingsize-seng
Overnattede i jul. 2023
Par
31 anmeldelse
5.0/5
Enestående
Slået op den 7. aug. 2023
Best hotel also very good staff and clean and nice everything best thanks for staff they give good service also amazing breakfast
Oversæt
Svar fra overnatningssted: Dear guest,Thank you very much for your kind comments. We are truly delighted to hear from our guests and learn of their experiences at our Resort. Our dedicated teams are at the service of our guests to ensure they have a wonderful and memorable stay at the “Ring of Happiness”. We look forward to welcome you and your family in the near future when your time and travel plans permit.Warm regards
ClintonN
Værelse med 1 kingsize-seng
Overnattede i dec. 2022
Solorejsende
8 anmeldelse
4.7/5
Vidunderligt
Slået op den 20. jan. 2023
Location next to the lake and waterfront area makes for amazing viewsand convenience. Rooms and the hotel are well designed. Breakfast buffet is not bad but could offer more protein options. The staff are quite accomodating especially Ms Anne Li who works front of house. She really goes above and beyond to make guests feel welcome and thought about.
Oversæt
Svar fra overnatningssted: Dear guest,Thank you very much for your kind comments. We are truly delighted to hear from our guests and learn of their experiences at our Resort. Our dedicated teams are at the service of our guests to ensure they have a wonderful and memorable stay at the “Ring of Happiness”. We look forward to welcome you and your family in the near future when your time and travel plans permit.Warm regards
Magda Gi
Familieværelse
Overnattede i sep. 2022
Familie
40 anmeldelse
4.5/5
Fantastisk
Slået op den 4. okt. 2022
I was amazed how polite and professional the staff is, even those who did not speak English did atmost to help and assist. Hotel is beautiful and perfectly located it needs some refurbishing though.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for your helpful comments and suggestion. Actually, hotel will clean the building once half a year which is really a huge project. And please do believe we will do our best to perfect the resort, providing every guest a comfortable stay experience. Thank you again and look forward your next stay in the near future sincerely and witness our progress.