The Cascades Golf Resort, Spa & Thalasso

Room and restaurant are very good. The Golf course is marvellous. In the Spa & Thalasso I could excellent relaxing.

We had a wonderful stay! The facilities were clean and the staff were super helpful, especially Zekra at the front desk who made sure that we got neighboring rooms and that our stay was as comfortable as possible. Checking in and out was also handled very smoothly. We are looking forward to our next stay already.

We had high expectations for our stay at this 5-star resort, but unfortunately, the experience did not live up to what was promised. The first major disappointment was the “all-inclusive” concept. When you pay for all-inclusive, you expect most things to be included. Here, we had to pay extra for any drinks not produced in Egypt – which applied to a surprising number of options. Additionally, we expected spa facilities to be part of the experience at an all-inclusive spa resort, but that was not the case. They charge a high fee per hour to use the spa, which feels unreasonable when the spa is supposed to be a key feature of the resort. The price level at the resort was also a big letdown. Everything, from drinks to activities, was significantly more expensive than in Hurghada, which is nearby. This added to the feeling that you don’t get value for money. The cleanliness also left much to be desired. Our bed linen was not changed for an entire week, which is unacceptable for a place marketed as a luxury resort. On a positive note, the golf course was in excellent condition and very fun to play. It also has an impressive and large practice area with a great driving range. However, access to the practice area and driving range was not included in the green fee, and using it came at an additional cost. This feels wrong when you’ve already paid for both your stay and the golf. Furthermore, the rounds of golf took 5 to 6 hours because too many flights were allowed out in quick succession. If you teed off before 9:00 AM, the queues were slightly shorter, but planning your day this rigidly shouldn’t be necessary to avoid long waiting times. The food at the resort was good but did not meet the standard expected of a 5-star resort. Overall, the experience felt more like a mediocre 4-star stay, far from meeting the expectations or price of a 5-star resort.

Oh my goodness totally blown away with the hotel and the amazing staff that work there! Beautiful hotel and the thalasso lovely. Food was very tasty enjoyed it so much. Beach has soft sand and stunning scenery and the service both here and at the hotel is exceptional. If you would like a peaceful retreat and treated with the very best service, in a fabulous location, in a gorgeous hotel, this is the one for you. My only constructive critism would be to advise an addition of a ramp to the dining areas for a wheelchair. Saying this the staff went above and beyond and assisted us at all times so wasnt a personal issue.

We stayed the 5 th time in this hotel and it was perfect. Fine food with a lot of variety, friendly stuff and you feel always welcome. Of course the rooms could be more modern but the gret service of the hotel makes up for this. We will come again. Many thanks at the whole stuffs who made our stay fantastic.

Wherever you go, beach, swimming poll, mid-day restaurant, breakfast, evening restaurant, on the golf course or at the bar, people are all friendly and customer oriented. Room are good, bathroom requires refurbishment.