Jasmine Palace Resort & Spa

Amazing place we stayed at, soo many things to do and explore you’ll never get bored! All the staff were soo lovely and catering to our needs! Amazing getaway!!!

Subject: Formal Complaint Regarding Reservation Issue at Jasmine Palace Resort – Hurghada, Egypt Dear Trip.com Customer Support, I am writing to formally lodge a complaint regarding a highly distressing experience I had with a recent reservation made through your platform. I booked two rooms for two nights at Jasmine Palace Resort in Hurghada, Egypt, under a non-refundable reservation. Prior to traveling, I called the hotel directly to confirm the reservation and ensure that everything was in order. However, upon our arrival, we were informed at the reception that our reservation would be canceled because the hotel allegedly has an agreement with an Egyptian agency to only accept UK residents for bookings made via Trip.com. This condition was never disclosed during the booking process, and it is entirely unreasonable and discriminatory to enforce such a policy after the booking has been confirmed and paid for. We were met with resistance and an unacceptable level of rudeness from a staff member named Mr. Mohamed, who was uncooperative and arrogant throughout the discussion. Despite my efforts to resolve the situation—including offering to pay the rate difference and suggesting that my son, who holds a valid UK BRP, be listed as the main guest—Mr. Mohamed refused every solution. I was left with no choice but to contact the Egyptian Tourism Emergency Hotline and file an official complaint. Upon requesting to speak with a supervisor, I was connected to Mr. Fathy, who was significantly more professional and understanding. After reviewing our documents and learning that my son has a BRP and that my husband and daughter both hold valid UK visas, he approved our check-in and even offered to upgrade our rooms to deluxe as compensation for the inconvenience. Shortly after, a police officer who had been informed of the situation arrived at the hotel and confirmed that the issue had been resolved. This entire ordeal was not only stressful and humiliating, but it also jeopardized the start of our family vacation and left us deeply frustrated with both the hotel’s discriminatory practices and the apparent lack of vetting on your platform. If the hotel has a residency restriction, it should be clearly stated before booking. I kindly request that Trip.com investigate this matter seriously and take appropriate action. At the very least, I would appreciate a formal apology and a gesture of goodwill, such as a partial refund or credit, to compensate for the emotional distress and time wasted. Please let me know if you require any supporting documentation, including the reservation details, contact logs, or complaint reference with Egyptian tourism authorities. Sincerely, Rania A. Elfarrash

Proper hotel

Отель не новый, но всё устроило, мебель, ремонт, постельное бельё - без каких-либо серьёзных недочётов. Интернет хороший, еда на любой вкус, но конечно на "превосходно" она не дотягивает, хороший средний уровень. На пляже всё хорошо, заход мелкий, по пирсу идти очень далеко, но зато в конце есть коралл и много рыб! Даже на морской экскурсии, когда вывозили далеко в море, рыб было меньше. Отлично поплавали с маской. В отеле в основном французы, детей не очень много, не шумно. Очень много людей, тусовок у бассейнов, мы ходили к морю, не любители бассейна. В общем впечатление хорошее, бюджетный отдых на отлично.

위치가 고버스 정류장하고 먼것 빼면 다 좋았어요. 올인클루시브로 머물면서 먹는거로만 뽕뽑은듯ㅋㅋ 올만합니다 여기

度假村式酒店，有幾個泳池，緊挨着海邊，步行幾步路就到海邊，可以在酒店報團潛水，房間大小還可以，每個都有獨立陽台，服務員挺熱情，有求必應，自助餐不太符合中國口味，都是阿拉伯跟歐美口味，有點吃不習慣