JAZ Neo Saraya Palms

Denne dårlige anmeldelse går til Ahmed i receptionen. Vi reserverede to nætter, og da vi ankom til værelset, fandt vi ud af, at klimaanlægget på værelset ikke kølede. Vi havde intet andet valg end at kontakte vedligeholdelsespersonalet. Vedligeholdelsespersonalet tog lang tid, men de fiksede det ikke... Vedligeholdelsespersonalets serviceattitude var dog meget god. Vi havde intet andet valg end at gå til receptionen for at skifte værelse, og dette er nøglepunktet. Ahmed i receptionen var meget arrogant og fortalte os direkte, at han kun kunne ændre os til et lille værelse. Vi udtrykte vores tvivl om, hvorfor vi ikke kunne skifte til samme værelsestype, eller om prisforskellen ville blive refunderet, hvis vi skiftede til et lille værelse. Som et resultat var Ahmed endnu mere vred end os? Som om vi stillede urimelige krav? Han fortalte os på en meget streng måde, at dette var det eneste lille værelse, der var tilbage, og hvis vi ville have det, kunne han bede sin kollega om at tage os med for at se det. Ellers skulle vi bo i det oprindelige værelse, som ikke kunne køles af klimaanlægget. Vi gik for at se værelset, og det var meget mindre end hvad vi reserverede. Vi sagde, at vi ikke kunne lide det og spurgte, om prisforskellen kunne refunderes, hvis vi reserverede et mindre værelse. Den arrogante Ahmed sagde straks, at det ikke havde noget med ham at gøre. Vi var fastlåst i receptionen. På dette tidspunkt foretog Ahmed pludselig et utålmodigt telefonopkald. Et par minutter senere fortalte han os, at der var et andet værelse og bad os gå og kigge. Hans holdning var ekstremt dårlig og kommanderende. Det var sjovt. Jeg forstod ikke, hvorfor han havde sådan en urimelig holdning? Og vi fik før at vide, at der kun var små værelser til rådighed, men efter vi takkede nej, var der pludselig den samme værelsestype tilgængelig? Det er meget interessant 😁, sagen sluttede ikke her, da vi tjekkede ud, tog han faktisk en tilfredshedsformular ud, som vi kunne udfylde, efter at vi nægtede mens vi ventede på bilen, fandt hans kollegaer ud af, at Ahmed havde voldt os mange utilfredsheder. Her skal vi takke Mohamed, han forsøgte at løse denne sag og lod Ahmed komme ud for at forklare årsagen, men det er indlysende, at Ahmed har sine egne personlige kvaliteter? Du kommer faktisk ud for at spørge os, hvorfor vi ikke er tilfredse? Det er virkelig sjovt..., eksterne biler skal kontakte receptionen, Ahmed, for at lukke dem ind, men han fortalte os ikke om dette. Endelig hjalp Mohamed os med at løse dette problem, men jeg mener, at dette burde være Ahmeds jobindhold, så indtil nu forstår jeg stadig ikke, hvorfor han er så urimelig? Er det et hotelkrav? ! Behandle kinesere urimeligt? Det her er interessant…

Absolutely Amazing Stay – We’ll Definitely Be Back! From the moment we arrived, we were impressed by the top-notch service at the reception – friendly, professional, and always helpful. The restaurant service was outstanding, and we especially want to mention our waiter Abdo, who went above and beyond to make every meal a great experience. His warm and attentive service made us feel truly welcome! The entertainment team was also fantastic – full of energy, fun activities, and great shows that kept us engaged throughout our stay. The food was delicious, with a wide variety of options to choose from. Our room was clean, spacious, and comfortable, and the entire hotel area is beautifully maintained, creating the perfect atmosphere for relaxation. We had a wonderful time and are already looking forward to our next visit. Highly recommended – 5 stars!

We spent a relaxing week at this hotel in April 2025, staying in a spacious 160m² two-bedroom apartment. What We Loved: Friendly and attentive staff: It’s the small touches that make a difference—from the staff member meeting us on our way back from the beach to exchange our used towels for fresh ones, to Ashour the bartender mixing up perfect Mojitos with a smile. Spacious and comfortable apartment: The apartment was large and well laid out, with two bedrooms each featuring ensuite bathrooms, plus an additional guest toilet. We loved the spacious rooms with black out curtains, private balcony with a great view, and the stunning sunsets. Beautiful surroundings: The resort is set in lovely gardens with lush greenery all around. Two pool areas: One with music and activities for a livelier atmosphere, and a quieter pool for peaceful, laid-back days. Good variety of all-inclusive food: There was always a variety of dishes—chicken, fish, meat, soups, salads, and desserts. Allergens were clearly marked, which we appreciated. Proximity to the beach: It’s within walking distance, but free shuttle service is available too. Tranquil and safe environment: The resort felt secure, and we didn’t encounter any loud or disruptive guests - something we’ve dealt with at other all-inclusive places. This was a big plus. Lovely beach: Plenty of sunbeds and shaded spots. The beach bar is okay, though we’d have liked a bit more variety in drinks and some simple salty snacks. The a Food court (for all-inclusive guests) is great if you crave pizza, burgers or something else. Guest toilets nearby Food court is clean and well maintained. What could be improved: The apartment could use some renovation, especially the bathrooms. Shower head need replacement, loose door handles, power outlets not working. The "kitchen" was essentially empty—just cabinets. It would be nice to have at least some basic items like glasses or bowls for snacks. Only 1.5L of drinking water was provided daily for four people. That’s not enough, especially in a warm climate. Ideally, each person should get 1.5–2L. The all-inclusive beer, red wine, and rosé were a bit bland and watered down. Wi-Fi was very slow and at times nearly unusable. Tips for Future Guests: Shopping: Senzo Mall is just a 10-minute drive away. Expect to pay around €20 for a round trip (agree on a return time with your driver). The hypermarket there, Spinneys, has everything you’ll need. The duty-free shop sells alcohol (we paid €15 for a bottle of red wine, pluss a €13 additional fee, total € 28/bottle). Transport: Stick with hotel taxis. They're pricier but safer, and with experienced drivers. Local taxis are cheap but often in poor condition (no seat belts for instance), and drivers tend to drive recklessly. Pharmacy: The 24/7 pharmacy is well-stocked, and most items don’t require a prescription. Wi-Fi: If travelling with youths heavily dependent on a good Wi-Fi connection, buy a Airalo data pack.