Homewood Suites by Hilton Huntsville Downtown

Service was great! The person who checked us in was very kind and accommodating! The room was great and clean! The breakfast was a little disappointing, the cook not being at fault. IMO the food was very low budget. Try using real eggs versus liquid or powder eggs. The sausage didn’t taste real. Try adding bacon and breakfast potatoes. I went early and there were no cereal bowls available. The breakfast staff were AMAZINGLY nice! Overall we had a great experience and would highly recommend and return! Definitely a hidden gem⭐️⭐️⭐️⭐️

My spouse and I took a mini vacation to Huntsville over a long weekend in May-June 2024. We've stayed in several Huntsville-area hotels over the years, but this was our first time at the Homewood Suites. Overall, we liked it. The check-in process went okay for us, but we were a bit surprised by the late check-in time of 4:00 (usually we're used to a 3:00 check-in). We arrived a few hours before 4, so our room wasn't ready yet and so we had to kill time doing other things in Huntsville before we were able to return and check in. Not a huge deal, but it was just a bit inconvenient. Overall, this is a nice property. We heard that it is undergoing some renovations. Our suite (#425) was pretty nice, but we could tell that there were a few things that were outdated. We had breakfast one of the mornings during our stay, and it was all right. We can't it was great, but it was adequate for one morning. This hotel has an outdoor pool, but we didn't have time to use it with everything else we were doing. Parking is free and is available at the garage which is adjacent to the hotel. Overall, we had an enjoyable stay.

In March 2024, I booked a room for a girls trip to Huntsville. Because I needed a room for 5-6 ladies, I was limited on the hotels that could accommodate our group. I booked the queen double bed suite that slept 6. However when we arrived, we were told that another guest stayed an additional night thus our room was downsized to a king suite that sleeps 4. No call. No email. We stood at the desk for 30 minute while they called another property along with talking to a couple managers on the phone. Zero luck with another property as it was a busy weekend in Huntsville. Basically we were told that we had two options: We could cancel the reservation and not be charged with a fee (which is ridiculous since they gave away our room) OR take the King suite. The management truly didn't seem to care. I was shocked when they said it was MY FAULT for listing one person on the reservation. I told them I didn't know the exact headcount and had no idea that there was even a possibility that my room that I booked could be downsized arbitrarily. Very disappointed in our treatment!

The room was very clean. The hotel was very clean. The ladies at breakfast fixed the best breakfast I have ever eaten at a hotel. I do want to put this out there. This hotel doesn't have the lamps that have the USB plugs. I didn't know this before I arrived and had to go out and by a plug. This hotel is five minutes away from all attractions. Parking garage is beside the hotel. So you can park unload and park. Just be aware that there is walking involved to get to this hotel. You need anything Publix is on the back side of the hotel. Great Hotel Will stay here again.

We traveled to Huntsville to see a Jason Isbell show at The Orion Amphitheater. There was a shuttle close by to pick us up and drop us back off after the show. The staff was amazing even though we arrived late at the end of shift. The room was clean and spacious as they always are at Homewood Suites. It was conveniently located to a Publix and restaurants, and a short drive to all the attractions that Huntsville has to offer. I recently stayed at another chain when visiting the Cleveland Clinic b/c there wasn't a Hilton property available and it made me appreciate everything about my stays at these properties.

My wife and I stayed for two nights. We have stayed at this hotel several times before, but it has been a few years. Our room was clean and comfortable and having the kitchen was very useful to cook some of our own meals. The hotel is next to a Publix grocery store and several niche restaurants. The hotel breakfast receives a below average rating - processed eggs; and the gravy for the biscuits is a crime for a southern hotel- surprising for $300/night.

Brought my family here for a business trip. Great location (entertainment district). Rooms were a good price/size. However, there we noticed mold in the bathroom ceiling and vent. Front desk let us know that housekeeping was gone for the day. No mention of changing room and they could not do anything for us. Lesson learned, will pay more to go to Bridge Street. Shame because we love homewood suifes and we’re excited about our trip. Needless to say. Will not stay here again.

Made reservation in Hilton App. Couldn't check-in. Couldn't use app door key. Had to physically check-in with front desk. Very unresponsive rude desk clerk. Finally got to room. Room smelled very bad. How does a room get cleaned here and left to smell for another guest? Had to go back down to front desk. Same rude desk clerk. Got me another room. You would have thought that she had to move a mountain to assign another room. Awful body language and attitude. New room had black mold on the floor tile close to the shower. Sorry.... I recommend passing on this one until the management can figure out how to hire more professional and friendly staff.

Pluses-location and the guests services at the morning breakfast were supreme. We were booked for 45 days, but only stayed 2 wks. While some front desk staff were extremely nice, others were extremely rude. Everyday we smelled ********* up and down our hall. When we worked, we didn’t have to smell it constantly, but on Saturday 6/3/2023, it seemed every hour a new one was lit. If you’ve never smelled it, it is distinct and smells like awful body odor. I also have asthma and certain smells can trigger an attack, so I was unsure about being continually exposed. By 4:00, I had a raging headache, my eyes hurt, I was nauseous, and a bit dizzy feeling. I called to the reception to report it and asked if they had a HEPA filter we could borrow. The “lady” at the desk was audibly annoyed. She huffed and said, “No one else has complained, except for you.” She claimed housekeeping hadn’t reported anything. I told her she could come up and smell for herself, as you could smell it getting off the elevator and besides recreational use still not being legalized in this state, this was supposed to be a non-smoking environment. She said they could ozone the room, but I would have to leave, or they could move me to another room. I replied, “Ozone treatment sounds like a temporary fix and it is happening daily. If smoking is permissible here and you just move me to another room…” and she cut me off and replied, “You’ll just find something else to complain about.” I said, “Excuse me, we’ve been here 2 weeks and haven’t complained about anything. We’ve smelled it daily, but when I work I don’t have to smell it all day long. Today, I’ve been here and they’re lighting up repeatedly. I have gotten an awful headache and I called to seek help. If ozone is a temporary fix and you can’t do anything about the smoking in a non-smoking environment, I was asking if you have some type of HEPA filter for our room, so we didn’t have to keep being exposed, not to mention there are children on our floor as well. Instead of answering my question, you rudely SUGGEST that I am the only one to COMPLAIN and if I were given another room, ‘I’d just find something else to complain about.’ That’s extremely rude and non-professional.” She huffed and said, “I’m the only one here and if I were to call my mgr, she’d say the same thing. I offered ozone treatment or to move you. We don’t have HEPA filters and if you want one, that would be on you. Housekeeping hasn’t reported any issues or we would charge additional fee for smoking. If I went door to door people would just deny it and I’m down here by myself anyway. I cannot do anything about adults doing what they want to do, so I don’t see what you think I could do about it.” What I thought was she could have been respectful of the entire situation or apologetic about the repeated exposure. Instead, she was rude, condescending, apathetic, and argumentative. I told her I would discuss the limited options with my husband when he returned and