TownePlace Suites Huntsville West/Redstone Gateway

When I stepped into the Marriott TownePlace Suites at Redstone Gateway and saw Randy, I just knew this was gonna be a great stay. Marriott has always been a brand I love because they are always consistent. After 15 years in customer service I recognize above and beyond. Randy’s attention to detail with property & staff is always evident also I want to thank Taylynn For being so nice at check in. TownePlace is my home away from home. I get to relax. Get some much needed work done. :) I will always be a Marriott girl.

Awful and very old! Place is stuffy and feels wet due to the old AC. Needs an update ASAP pronto. Floors are old, bathroom is old and I didn’t even want to lay my head down because it felt dirty. Had I not got in at 4am from an awful day of travel I would have left. Not worth the rate they have this listed for daily.

Terrible experience. Checked out a day early. Close breakfast early or don’t make anything once gone. Flooring peeling up in rooms. TV didn’t work and they didn’t fix. Workers didn’t care. Never again

Randy Shoe the general manager is a complete liar and a fraud. He put a $250 smoking charge on my bill but I ABSOLUTELY did not smoke in the hotel room. I asked for proof and he sent me a pic of a dirty mattress and claiming it's ashes. Anyone knows smokers can figure out better ways than stripping down the bed sheets and putting ashes in the SIDE of the mattress? Unbelievable how unprofessional, and a liar, and a thief that Marriott hotels has this man working for them

We stayed here a few days while my wife was in town for work and brought our dogs, for context. The hotel itself is very nice. The facilities still look relatively new. Our room was relatively spacious and well-equipped (and the staff will get you other kitchen equipment, etc. if you need it). The central closet is a weird design choice, with a door off of the kitchen and another door off of the bathroom, with the room safe blocking your ability to get between the two halves of the closet, but that's a bit nitpicking. Breakfast wasn't fancy but adequate. Basically, this is a well-run version of this brand - not fancy but well-equipped. More important for future guests to know is an understanding of the location. First, there is basically nothing around this hotel. It's in a partly built-out business park near the Arsenal gate. You are not walking to anywhere from this hotel. I think there are a few restaurants in the business park a few minutes walk from the hotel, but we didn't visit. Fortunately, the hotel has some snacks for sale in the lobby if you get hungry. Because the business park isn't fully built-out yet, it's pretty quiet even during the day (true of everything in Huntsville, actually). There is an artificial lake right behind the hotel with a nice walk around the shoreline, which was great for the dogs. If you want some shopping or nicer restaurants, there's a mall with a great movie theater just a few minutes drive away.

Staff was very friendly. And it was as clean as it could be. One of our rooms smelled like smoke. The other smelled like dog. We weren’t aware it was pet friendly, as my daughters allergies were insane all night.